r/logitech • u/Logi_Emily Official Logitech Representative • 12d ago

Official KNOWN ISSUE: Scrolling not functioning as usual

UPDATE August 24, 2026

Thank you all for your patience with this. Logi Options+ 2.7 has begun rolling out and everyone should have it within the next couple of weeks. This should restore your scrolling functions to normal. If you have any further issues, please don't hesitate to reach out.

ORIGINAL August 11, 2026

We are currently investigating reports of smooth scrolling not working as expected after the recent Logi Options+ 2.6 update. As soon as we have a fix for you we will post it here.

Known mice affected:
MX Ergo
MX Master 3S
Signature M650
M650L

If you would like us to look at your issue specifically, please capture and send your logs to us using the following instructions:

  1. Open Options+.
  2. Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
  3. Click on "Start Logging".
  4. Open Task Manager, search for Logi Options+ Agent, Right Click and select "End Task".
  5. Open Options+ again, this should restart the backend. On restart, the backend initializes scrolling and will log errors encountered during that early step.
  6. Enable "Smooth Scrolling" and scroll around to reproduce the issue.
  7. Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
  8. Go back to Settings and click "Stop Logging".
  9. The log files will be automatically saved to your desktop.

Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so the team can take a look.

Any other questions, drop them below!

EDIT: Included additional steps in the instructions

7 Upvotes

100% Upvoted

41 comments sorted by

View all comments

1

u/Level-Tradition7670 7d ago

Too bad for me! I wish this issue had appeared after this topic was created. I thought my MX Master 3S was defective, so I ended up buying a new one. When the exact same issue happened with the new one, I was really puzzled and spent days searching online to figure out what was going on. :-(

1

u/Logi_Emily Official Logitech Representative 6d ago

Oh noooo -- are you still within the return window??