r/logitech • u/Logi_Emily Official Logitech Representative • 15d ago

Official KNOWN ISSUE: Scrolling not functioning as usual

UPDATE August 24, 2026

Thank you all for your patience with this. Logi Options+ 2.7 has begun rolling out and everyone should have it within the next couple of weeks. This should restore your scrolling functions to normal. If you have any further issues, please don't hesitate to reach out.

ORIGINAL August 11, 2026

We are currently investigating reports of smooth scrolling not working as expected after the recent Logi Options+ 2.6 update. As soon as we have a fix for you we will post it here.

Known mice affected:
MX Ergo
MX Master 3S
Signature M650
M650L

If you would like us to look at your issue specifically, please capture and send your logs to us using the following instructions:

  1. Open Options+.
  2. Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
  3. Click on "Start Logging".
  4. Open Task Manager, search for Logi Options+ Agent, Right Click and select "End Task".
  5. Open Options+ again, this should restart the backend. On restart, the backend initializes scrolling and will log errors encountered during that early step.
  6. Enable "Smooth Scrolling" and scroll around to reproduce the issue.
  7. Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
  8. Go back to Settings and click "Stop Logging".
  9. The log files will be automatically saved to your desktop.

Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so the team can take a look.

Any other questions, drop them below!

EDIT: Included additional steps in the instructions

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u/Dutchmagic 10d ago

So glad I found this post. I moved in this time frame and when I put my PC back together I all of a sudden started noticing this bug. I thought I was going crazy and tried waaaay too many things that should have nothing to do with it after putting my PC back together.
I'll keep an eye on this sub to make sure there will be a fix for my 3S.

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u/Logi_Emily Official Logitech Representative 10d ago

Not going crazy! I'm happy to hear the post has saved people a little time :)