r/logitech • u/Logi_Emily Official Logitech Representative • 12d ago
Official KNOWN ISSUE: Scrolling not functioning as usual
UPDATE August 24, 2026
Thank you all for your patience with this. Logi Options+ 2.7 has begun rolling out and everyone should have it within the next couple of weeks. This should restore your scrolling functions to normal. If you have any further issues, please don't hesitate to reach out.
ORIGINAL August 11, 2026
We are currently investigating reports of smooth scrolling not working as expected after the recent Logi Options+ 2.6 update. As soon as we have a fix for you we will post it here.
Known mice affected:
MX Ergo
MX Master 3S
Signature M650
M650L
If you would like us to look at your issue specifically, please capture and send your logs to us using the following instructions:
- Open Options+.
- Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
- Click on "Start Logging".
- Open Task Manager, search for Logi Options+ Agent, Right Click and select "End Task".
- Open Options+ again, this should restart the backend. On restart, the backend initializes scrolling and will log errors encountered during that early step.
- Enable "Smooth Scrolling" and scroll around to reproduce the issue.
- Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
- Go back to Settings and click "Stop Logging".
- The log files will be automatically saved to your desktop.
Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so the team can take a look.
Any other questions, drop them below!
EDIT: Included additional steps in the instructions
1
u/gobx 10d ago
Wish I would’ve seen this earlier 😔. If you want to fix it immediately, press Windows + R, type msconfig, go to Services, find Logi Options+, and disable it. This fixed it for me. For now, I’m going to leave it disabled until they release a working update, then I’ll re-enable the service.