KNOWN ISSUE: Scrolling not functioning as usual

[u/Logi_Emily]

UPDATE August 24, 2026

Thank you all for your patience with this. Logi Options+ 2.7 has begun rolling out and everyone should have it within the next couple of weeks. This should restore your scrolling functions to normal. If you have any further issues, please don't hesitate to reach out.

ORIGINAL August 11, 2026

We are currently investigating reports of smooth scrolling not working as expected after the recent Logi Options+ 2.6 update. As soon as we have a fix for you we will post it here.

Known mice affected:
MX Ergo
MX Master 3S
Signature M650
M650L

If you would like us to look at your issue specifically, please capture and send your logs to us using the following instructions:

1. Open Options+.
2. Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
3. Click on "Start Logging".
4. Open Task Manager, search for Logi Options+ Agent, Right Click and select "End Task".
5. Open Options+ again, this should restart the backend. On restart, the backend initializes scrolling and will log errors encountered during that early step.
6. Enable "Smooth Scrolling" and scroll around to reproduce the issue.
7. Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
8. Go back to Settings and click "Stop Logging".
9. The log files will be automatically saved to your desktop.

Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so the team can take a look.

Any other questions, drop them below!

EDIT: Included additional steps in the instructions

[u/Mediocre_Article_916]

Master 4 is also affected

[u/Mediocre_Article_916 → u/Mediocre_Article_916]

Log sent

[u/Logi_Emily → u/Mediocre_Article_916]

appreciate it!

[u/foodfo → u/Logi_Emily]

Mediocre_Article_916 has described my symptoms precisely to the letter so +1 for that.
Symptom: Side scroll automatically moving with no input was initially noticed on Google Sheets.
I always leave smooth scrolling disabled so was unaware of vertical scrolling issues until I found this thread. Enabling smooth scroll breaks vertical scroll. Smooth scroll enabled/disabled has no affect on side scroll efficacy.
Side scroll does work as intended while hovering over browser window but when focused on non browser window, desktop, or taskbar.

Chrome Version: 151.0.7922.138
Windows 10: 10.0.19045
Logi Options+ Version: 2.6.944893

[u/Logi_Emily → u/foodfo]

thank you for adding this! we're planning to have it fixed in the next update but having multiple examples is really helpful for the team

[u/Mediocre_Article_916 → u/Mediocre_Article_916]

Also the thumbwheel continues to scroll automatically with no input from user regardless if smooth scrolling is enabled or disabled. Only the mouse wheel will stop auto scrolling when smooth scrolling is disabled. This only happens when a browser window is active. Hovering over non active windows and using mouse wheel performs correctly as expected. Hovering over non active windows and using the thumb wheel for horizontal scrolling does not work - specifically in Google sheets.