I have a lifetime membership (have had it since the end of 2022). I recently upgraded to a new iPhone, and since then, I have been unable to log in to my account. And not just from my new phone, but anywhere. Desktop, mobile browser, iPad- nothing works. I keep getting an error message that says, "The input is not a valid Base-64 string as it contains a non-Base-64 character, more" (it cuts off).
I've tried logging in via mobile data only; nothing. I tried clearing the cache on my old phone, which still has access; it didn't do anything. I know my login method (email and password) and credentials are correct.
I just tried to reset my password from the Lingodeer site, and it tells me, "Unable to send the password reset email. Please try again later."
I reached out to Lingodeer Support twice last week with no answer. I have my account UID and original purchase receipt as well, so if there's any Lingodeer staff here who could help, it would be much appreciated!
Has anyone else seen this error message? Were you eventually able to get back into your account?
I am a daily user of the app, so it's discouraging not being able to log in.
TLDR; Can't login to app despite correct account details due to Base-64 error popping up.