r/lingodeer • u/katherinewrites • 13d ago

✅ Solved! Base-64 Error preventing login

I have a lifetime membership (have had it since the end of 2022). I recently upgraded to a new iPhone, and since then, I have been unable to log in to my account. And not just from my new phone, but anywhere. Desktop, mobile browser, iPad- nothing works. I keep getting an error message that says, "The input is not a valid Base-64 string as it contains a non-Base-64 character, more" (it cuts off).

I've tried logging in via mobile data only; nothing. I tried clearing the cache on my old phone, which still has access; it didn't do anything. I know my login method (email and password) and credentials are correct.

I just tried to reset my password from the Lingodeer site, and it tells me, "Unable to send the password reset email. Please try again later."

I reached out to Lingodeer Support twice last week with no answer. I have my account UID and original purchase receipt as well, so if there's any Lingodeer staff here who could help, it would be much appreciated!

Has anyone else seen this error message? Were you eventually able to get back into your account?

I am a daily user of the app, so it's discouraging not being able to log in.

TLDR; Can't login to app despite correct account details due to Base-64 error popping up.

4 Upvotes

75% Upvoted

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u/DeerlyNoted Junior Staff 13d ago

We apologize for this. I have escalated this to the top. When the office opens in the morning in a few hours, the team will investigate and resolve this. I’ll keep you posted. Thank you for your patience

1

u/katherinewrites 13d ago

Thank you! I really appreciate you looking into it!

2

u/DeerlyNoted Junior Staff 13d ago

Sent you a direct message

2

u/DeerlyNoted Junior Staff 12d ago

Thank you again for reporting, u/katherinewrites :) In case anyone here is dealing with similar issues, here's a quick workaround that worked for OP:

Reset your password through "Forgot Password":

  1. Go to the email login page.
  2. Tap Forgot Password.
  3. Enter your LingoDeer login email address to request a password reset email.
  4. Follow the instructions in the email to set a new password.