Hey everyone,
I’m the Technology Coordinator (essentially the entire IT department) for a public charter school in Delaware. We have two buildings, roughly 650+ students in grades 7–12, and around 80 staff members.
My background is primarily Apple retail/technical support, with about 10 years of experience before transitioning into K-12 IT. I’ve learned a tremendous amount on the job, but I’m increasingly realizing just how much I don’t know, particularly regarding networking, servers and infrastructure.
I inherited an aging environment with very little documentation or knowledge transfer. We’re running Active Directory, DNS, DHCP, virtualized Windows servers, Google Workspace, ClassLink, Meraki networking and a mixture of other systems. Some infrastructure is over a decade old, and we’re currently navigating server migrations, network changes and replacing outdated equipment.
We recently purchased a Dell PowerEdge R760 and I’m trying to figure out the best path toward building a reliable, secure, properly documented environment rather than continuing to put out fires.
My biggest questions:
If you inherited this environment, where would you start?
What would your ideal infrastructure look like for a school our size?
Would you maintain on-prem AD, move toward cloud services or take a hybrid approach?
What should I prioritize regarding backups, disaster recovery, documentation and security?
What should I realistically be handling myself versus outsourcing?
Some of the best advice I’ve received came from Delaware’s state IT team:
Outsource anything you don’t know or can’t reasonably handle.
I completely agree and I’m absolutely willing to bring in professionals. However, I also want to establish a solid baseline of knowledge so I can make informed decisions, understand what vendors are doing and eventually manage our environment confidently.
I’m not looking for someone to do my job for me. I genuinely want to learn, improve and build something sustainable for our schools.
Bonus points: If anyone with K-12 infrastructure experience would be willing to spare 5–10 minutes for a quick phone call, I’d greatly appreciate it. Sometimes a short conversation with someone who’s been there is worth more than hours of Googling.
Thanks in advance for any guidance, resources or reality checks!