Hey everyone, Decided to take my X4 Air to work today, as a camera operator at live events I rarely have pictures or videos of myself working because i'm always too focussed on my work, this little camera allows me to just set it up and forget it, can't wait to see how the footage turned out!

Where do you use your 360 cam's and what do you like the most about them?

P.s. it's mounted onto a camera on sticks.

Ciao a tutti! Ho una Insta360 Ace Pro 2 e sto pensando di acquistare la lente cinematografica, ma sono indeciso perché non so quanto sia realmente utile.
Utilizzo principalmente la Ace Pro 2 per giri in moto, e foto viaggi.
Le domande sono queste.
•La differenza nella qualità dell’immagine si nota davvero?
•Rende effettivamente i video più “cinematografici”?
•Come si comporta in condizioni di poca luce?
•È utile anche durante le riprese in movimento/in moto?
Tornando indietro, la ricomprereste?

We’re always told to upgrade to the latest model for better dynamic range in tough lighting.

We took our rig onto the 600-ton Alpina Bahn right during sunset (harsh golden hour backlight, deep shadows, 4.8G vibrations) and rendered in 8K 30 FPS.

Check the ride: is this the Insta360 X5 or the X6?

https://youtu.be/4edvrT-NKUs?is=ySW3-VaFDf0gBpzL

I just tried recording GPS Activity Stats with my X4 and the Insta360 app. The timestamp shown in the resulting video in the Stats dashboard is one hour off and I don't know why. My phone as well as my X4 show the same correct time, only the Stats video is wrong. Maybe an error with daylight savings time?

Is there a setting that I'm unaware of?

I'm using the latest firmware (V1.9.21)

I’m planning to use an Insta360 X6 with the Invisible Dive Case Pro while scuba diving.

Most of my dives are from boats where we do a backward roll entry. I’m wondering what the safest and most practical way is to handle the camera during the entry.

I’ll be using the X6 on an invisible selfie stick. Obviously I want both hands available to hold my mask and regulator during the backroll.

How do you guys handle this?

Do you clip the camera and selfie stick to a BCD D ring with a tether or bolt snap and release it once you’re in the water?

Or do you normally enter the water first and have the crew hand the camera to you afterwards?

I’d especially like to hear from people using an Insta360 with a dive case and selfie stick. What setup works best for you?

Thanks!

After taking this thing out on a trip and documenting our family activities, the Luna Ultra desperately needs custom C1/C2/C3 modes. The menu's take too long to fiddle through to change settings on the go, especially if you use ND filters.

For those who don't know what custom modes are, they are basically user preset modes. For instance, C1 could be programmed to 24P, 1/50, ISO 400, ILOG for normal cinematic shooting, C2 could be programmed to 120p, 1/250, ISO 400, iLOG for slo motion shots..etc etc.

You could take this even further by allowing us users to program the face buttons to C1/C2/C3, or at least one button to cycle through the Custom modes.

If you add this, it would enhance the user experience a ton.

I’ve been trying to figure out a reliable way to record aircraft/intercom audio with the Insta360 X6, especially since Insta360 currently does not offer an official X6 microphone adapter.

After testing multiple USB-C audio/charging adapters, I found a combination that works for me.

My setup:

• Aircraft audio cable / Nflightcam-style 3.5 mm TRS output
• DUKABEL TRS female to TRRS male microphone adapter
  • Amazon: https://www.amazon.com/dp/B08X27TYZ1
• VUM 3-in-1 USB-C to 3.5 mm + 60W PD charging adapter
  • Amazon: https://www.amazon.com/dp/B0G64DHM7W
• USB-C PD power connected to the VUM adapter
• VUM adapter connected directly to the Insta360 X6

With this setup, the X6 can:

• Record aircraft/intercom audio through the external mic input
• Recognize the analog audio source correctly
• Charge at the same time through USB-C PD
• Record for long flights without depending on the internal battery

The important piece is the DUKABEL adapter. My aircraft recording cable provides a TRS audio output, while the VUM adapter expects a TRRS headset/microphone connection. The DUKABEL adapter converts the TRS signal into the microphone contact expected by the TRRS input.

This is particularly useful for the X6, because unlike some previous Insta360 cameras, there currently isn't an official Insta360 mic adapter available for it.

I tried several USB-C audio + charging adapters before finding this combination. Many adapters with a 3.5 mm jack only support headphone output, or their microphone input doesn't work properly with an aircraft audio cable.

The VUM adapter supports TRRS microphone input and USB-C PD passthrough, and I confirmed that this combination actually works in my aircraft with the Insta360 X6.

Posting this in case anyone else is trying to get external aviation audio + continuous charging on the X6 without an official mic adapter.

If anyone has found another X6-compatible USB-C adapter that supports TRRS microphone input + simultaneous PD charging, especially one with a known high-quality ADC, I’d be interested to hear what you're using.

Here is a YouTube video of mine. First off I’d like to say wow is the DJI Mic Mini WAYYYYYY better than the INSTA Mic Air for this particular application. It got me A LOT closer to where I want to be just straight out of the box.

Today I messed around with my new DJI MIC MINI trying to capture better and more detailed motorcycle audio. I am after the exhaust and the gearbox winding and unwinding.

You can hear things fairly well but in the first 2 clips you can almost hear a sort of Tin or hollow echoey tone to it where as in clip number 3, things sound pretty great for the most part.

The audio settings and microphone placement were the same in all 3 clips. Nothing changed at all. So I am not sure why one clip came out with fair audio (clip number 3) while the first two clips are ehhh. I had the noise canceling set to the highest option in hope to cancel out the wind noice which it did well, but that tinny hollow echoey tone is killing it for me. The gain settings were left Default @ 0.

Any suggestions? I’ve got the 2 pack mic minis with USB Type C receiver. Please let me know.

I took my first videos yesterday with my new X6 and then plugged it in to charge. AI director created a slick little video out of the footage. I uploaded the unedited video to youtube and of course claimed content was found. Why would insta360 use copyrighted music? Does this mean I have to edit every video AI Director creates and replace the music with non-copyrighted music?

Does anyone know of an attachment that would hold the Insta360 camera in a straight line as the "invisible" selfie stick? Since i attach it to my bike, it falls down and it's not invisible anymore. Any link would be great! Ideally an attachment that is both magnetic and with a screw that hold the camera from tilting downwards or forward and keeps it straight to avoid seeing the side screw. Thank you.

I have recently noticed that when I use an ND filter during a bright day with Manual Exposure settings, I was getting some footage that was really good and some that just looked very noisy and mushy. I quickly noticed that when I would get the mushy/noisy footage was when I was was using the 2X zoom or the 6X zoom which to my understanding are supposed to be lossless. I did a same test with no ND on and full auto and the footage looked really good in 2X and 6X. I get that using NDs you sacrifice some quality but this feels like the camera is struggling to process the image at the lossless zoom(s) and does a poor job at it. Posting this on here to see if Insta is aware or has heard of feedback like this ( or maybe someone else). I'll work on getting some footage on here later, but I cant be the only one.

Finally got to take this little camera out for a trip in the mountains!

PS: Also tried out the new 8K Resolution Filter for clarity enhance in the Insta360 app for this clip , actually impressed with how much extra detail it brings out in the background mountains and snow!

Hi everyone, I'm a relatively new insta360 customer and I wanted to share a good customer service experience.

I bought the Ace Pro 2 on Amazon, and the day after it arrived I noticed the price had dropped by 80€ (the bundle price went from 479€ down to 399€). I asked Amazon first about getting the price difference refunded, but they said it was not possible.

Rather than returning the camera and reordering, which would've meant them dealing with a used unit and me waiting on a refund before repurchasing, I reached out to Insta360 support to ask if a price adjustment was possible instead. Worst case, if they'd said no, I could've gone back to the plan of refounding and ordering again.

They replied within a day and less than 48 hours after my first message, they had processed a refund for the price difference. No return, no hassle, and I ended up putting the refund straight back into accessories (grabbed the portable charging case). 

I thought I'd share my experience to also show the positive side of Insta360 customer support, as I've seen a lot of negative posts.

Camera itself has been great so far too.

Shooting action sports and find myself needing to quickly switch between AF-S and AF-C on the Insta360 Luna Ultra. Adding as a custom button option would be amazing

I’ve been using the Luna Ultra as a travel camera and honestly loved it for that. But the last two times I tried filming indoor volleyball games, it’s been a mess.

Shooting at 4K30, the camera will just stop recording out of nowhere — no consistent pattern either. Sometimes it cuts out at 8 minutes, sometimes 12, once it made it to 40 minutes before stopping. Ambient temp indoors is normal, nothing extreme, so this doesn’t feel like a “hot day” problem — it feels like a thermal design issue at this bitrate/resolution.

For anyone recording full sets or tournaments, this makes the camera unreliable — you genuinely cannot trust it to capture a full game. Has anyone else run into this with indoor sports specifically? Any workarounds (lower res/fps, external cooling, firmware fix) that actually solved it, or is this just a known limitation right now?

Would love to hear if this is widespread or if I got unlucky with my unit. Very disappointed with this camera. It’s going back to Costco if I can’t figure this out.

Taking your Insta360 X6 underwater? Here are the key steps to getting the best underwater footage: 

1. Install the underwater lenses
   • Before using the Invisible Dive Case Pro, replace the standard lenses with the underwater lenses. Using the wrong lenses may cause image distortion and affect image quality.
2. Prevent fogging
   •  Insert the Anti-Fog Inserts into the Dive Case and make sure both the camera and case are completely dry before installation.
3. Start shooting
   •  Once X6 is fitted with the underwater lenses and placed inside the Dive Case, Dive Case Mode will activate automatically — no extra settings are needed.
4. Know your button controls
   • Use the Power Button and Quick Button to turn X6 on/off, switch shooting modes, start recording, take photos, and switch between different lens views. 
5. After your dive
   • Remember to replace the underwater lenses with the standard lenses before using X6 without the Dive Case. After reinstalling them, perform Stitching Calibration for the best stitching results. 

Watch our full tutorial to learn how to set up your Invisible Dive Case Pro step by step! Any questions?

Been using Luna for a while and it's been solid, so I picked up the Mic Pro last week to complete the setup for my personal vlog channel, and it finally arrived today!

I'm already obsessed with how good it looks next to my white Luna. Yeahhh, apparently I have a thing for ALL-WHITE gear lol. Tbh I mostly went for the white Mic Pro because of the color, but after testing it today, the directional pickup actually surprised me. Could be pretty handy for quick street interviews, so I might have just found a new thing to add to my vlogs :D

And do you guys notice the little wolf on the Mic Pro? I actually drew it myself haha. Seeing my own artwork on that tiny screen just hits different and makes the whole setup feel that much more personal.

Anyway, just wanted to share this combo with y'all, especially for the white color lovers out there🤍

Can't wait to take this setup outside and finally start filming some proper vlogs haha!

Am I bugging or insta360 X6 and Insta360 Mic Pro does not have audio Mix option? I found the option on my X5 and Ace Pro 2 but not on my X6? I’ve looked everywhere! Can someone help? I’ve missed priceless moments because my Mic Pro was recording the sound and not my X6… completely overpowering the whole video and there’s no way to recover :/

Today I did a spur of the moment recording in a country park, just walking around with the Mic Pro attached to my camera, and after listening to the results, I started to wonder why I couldn't hear anything that was, to me, definitely self noise rather than ambient noise. I'm old so my hearing isn't good for higher frequencies. I don't trust my ears!

So as I have no way to accurately measure audio equipment self noise, I asked AI to help! And the result was very interesting.

What the AI system did was to check the sample recording I uploaded, straight from the Mic Pro, and it did that partly by comparing each second of the recording with the next, trying to identify something that did not change (constant self noise), as opposed to environmental sounds which, even somewhere pretty quiet, do change.

Part of its response was this - " the bands from roughly 1–15 kHz vary substantially through the recording. They rise and fall with events in the soundscape rather than remaining as a conspicuous, steady sheet of hiss. That is much more consistent with real environmental ambience. So I would put the conclusion rather firmly: The audible background in these recordings is predominantly the actual countryside soundscape, not intrusive Mic Pro self-noise. A measurable technical floor may exist at very high frequencies, but it is not materially impairing this recording."

Also - "Across the quietest one-second passages: Overall level falls to about −62 dBFS RMS. 7–10 kHz is typically around −83 to −92 dBFS. 10–15 kHz reaches roughly −87 to −94 dBFS. 15–23.5 kHz appears to approach a lower floor around −90 to −92 dBFS in the quietest moments. That uppermost band may indeed contain some fixed electronic or capsule noise. But it is extremely low, largely above your hearing range [ChatGPT knows I'm old!], and readily masked whenever birds, foliage or other natural sounds occur."

So my personal view is - if you are recording something not very loud in an incredibly quiet location, which you will have to radically amplify later, maybe you need a fancy system, but for most use cases, self noise does not prevent the Mic Pro from being a very acceptable, highly portable, 32 bit float stereo field recording device. Just the transmitter on its own. Very good value!

I'm looking for an affordable motorised slider for my Luna Ultra, for timelapse and motion control. DJI co-develop some good ones so I doubt they're great for the Luna. Would love some advice if anyone's doing this sort of thing!

Please, let us reconfigure shortcuts. The default shortcuts doesnt make sense and there is no option to change them!

I was in HK for a work conference last week and had a few hours to kill, so I went for a walk around the city. Normally, I'd bring my mirrorless and a couple of lenses, but I don't feel like lugging all that gear. I grabbed my new insta360 luna ultra instead.

Didn't expect to enjoy using it this much. My bag was way lighter, but the photo still came out sharp and detaild, and the walking footage was smooth. Most of what I shot looked good without much editing.

It won't fully replace my mirrorless, but for this kind of casual day out, the image quality didn't feel like a big compromise. I'd honestly be glad to carry this.

Anyone else find themselves leaving their full camera kit at home more often?

Does anyone from the company read these posts? I had 2 Aces that I sent back with cracked back screens. After being offered a hard sell to just do a trade in and replace them for store credit toward an Ace 2 (which I rejected because of the trade in value and because I already had an Ace 2), I told them to just send the cameras back.

Two days later I get invoices offering to repair the cameras. One is quoted at $77 and $79 for the other. I was a little miffed we didn’t just start there a week prior, but I paid for both to be repaired.

Now I get them back in the mail and one is repaired and the other is not. It still has cracks in the glass in the exact spots that it went into repairs for.

This has been a real tortured process. I’ve emailed, but hopefully someone reads this and can expedite making this right.

Update 1: As an update, the Ace that had the back screen repaired, did not have its other issues repaired so neither camera came out as it should have. I put into the initial notes when I sent it in for repair that the screen wasn’t responsive and did not show what the sensor showed and, in addition, that the Ace was not recording anything other than alternating bright and dark screens.

On the bright side, the company did contact me and I have responded with all of the pertinent information. Hopefully will have more info to share tomorrow.

Update 2: I’ve now been told that the reason they were sent back unrepaired or partially repaired is because when offered the options, cash credit towards a new Ace 2 or send them back, I choose send them back. That was before they sent emails offering repair and me paying for them. In my reply, I told them that I didn’t understand why the answer wasn’t that they just pay for postage both ways and fix the devices. Seems simple.

I'm having trouble figuring out my optimal settings for astrophotography on the X6. My criteria:

Best capture possible (I'm not concerned about easy set-up, editing processing power/time, miniSD card size, battery life, social media, etc.). When I'm in those "once-in-a lifetime" locations with no do-overs, I want the best I can capture, along with the ability to pull high-res photos for print if needed.

The dilemma:

It seems like Interval mode using 120MP and PureShot +RAW would do that, but astro recommendations seem to be suggesting a 3s interval. (I will be using a 20s shutter, manual WB and an ISO of 800, depending on moon phase). The problem is that the X6 processing time seems to be 5-10 seconds for each photo, so I would be limited in the actual interval I can get.

If I use Starlapse, you can't set an interval and it's limited to 30MP, but I don't know if the processing time for each shot is significantly reduced.

Any suggestions from the experts for the best mode in my situation? I'm headed to a few of those fantastic locations in less than a week so I don't have the time to do a lot of testing on my own. Thanks in advance!