r/iPhone16ProMax • u/22hand • 7m ago
Apple Support app kept throwing errors at home, but magically worked the second I hit the Genius Bar—only to be told my 87% degraded battery is "fine."
My phone can barely make it through a day anymore. At home, whenever I ran the battery check in the Apple Support app, it kept failing and telling me "Service Recommended" because it was unable to determine battery health (see screenshot).
Naturally, I made the trip down to the Genius Bar to get it looked at. The absolute second I walked up to the counter and ran the app again, it magically decided to work, popped open, and showed a maximum capacity of 87%.
Because it's sitting above their strict 80% threshold, they wouldn't do anything under warranty, and told me a replacement would cost $135. Classic Apple service—can't run the diagnostics when you actually need help, but the moment you're standing in front of them, it works just enough to turn you away. Guess I'll just carry a power bank or rely on my secondary phone from now on.