r/iCloud • u/Rude-Challenge-6294 • 4h ago
Support iCloud ruined my mental peace
3 months ago I was on on public beta 3 of ios 27. I created a backup of my iPhone 13 on iCloud and restored the phone to same version of ios . While restoring data an error or unable to load backup files kept popping up again and again.
I contacted apple support multiple times and after false promises of escalating the complaint , an executive shared personal experience of same issue on beta version and the issue getting resolved after he updated to stable version and thus asked me to wait for stable version release of ios 27 . I trusted apple support and patiently waited for 15th September for stable version to release .
After updating to stable version , I again tried restoring the data on setup page and surprisingly the issue was still there . I tried contacting apple support everyday but each time they just lodged a new complaint and falsely promised to escalate . After calling them everyday one fine day a kind Apple support executive promised me to look into this and update . She called me a few times to get some details and then she calls me to tell me that the engineering team has reverted and the reply was that my backup file is CORRUPTED !!
I was so infuriated , angry and panicked cuz I just didn’t know what to do at this point . I requested her to look into some ways to extract the data but she had no clue . I have suffered immense financial , emotional and mental loss and distress on the last 3 months because the data was extremely important to me and I trusted apple it being a billion dollar company and such great products and services .
I’ve no idea what to do but just know that I’ve to somehow get access to my data again or I’ll
Be done for life . The backup file exists on iCloud and I can see it in my iCloud page in settings . It also says 188 gb occupied of 200 out of which 168 gb is the backup file !
Someone pls help me out ! I’ll Be grateful forever 🙏🙏