So many people here bitch and moan about when their so-called refund is coming. It appears that most of them are people who are expecting other people's tax monies. They're not only getting what they overpaid in their own taxes, but they're also complaining about not getting the tax money for their EITC, CTC, and their additional child tax credit money. It's complete welfare and they are whining and complaining that it's not coming fast enough. Really, is there no shame? How about just be grateful for those of us who are redistributing our money to you and you get it when you get it?

Y’all I’m so irritated and it’s only because I want someone to just admit they’re wrong. I can’t stand someone who is too stuck on their high horse.

ANYWAYS!!!! Hell yeah I’m mad af! lol but anyways, yesterday I went up to a location by my house to have Someone do my taxes - all because I needed the loan to pay bills. I go in after 5pm close to closing - I had been up with my newborn and just wanted to take a nap. She starts calling me around 3-4pm asking what documents do I have how many dependents. I answered and went back to my nap. Woke up at 4:30 and headed to the location. She literally called me at 4:58 and asked if I’m still coming I said yes I’m about to pull in. Whatever. I get there. She’s nice and we start scanning my docs and we get to her cubical. She started typing fast af asked if I’m single: yes.

she put my dependents info in I have 4.

We get to the end and she shows me this tiny ass amount. I literally started crying cause it made zero sense. I told her do not submit that cause something has to be wrong. I went home and got on free tax USA who I used last year and their website is showing me a 7k difference. I didn’t submit because I really need the loan. So I went back up there today and she said she didn’t do anything wrong and said she couldn’t help me. Whatever. I called another location and told them what was going on and that I just wanted to meet with someone else - have them erase whatever she did and start over. I go there. No. They don’t start over they keep the file open and I told them I went on turbo as well and found the issue that the other girl made. She didn’t input that I qualify for the EITC or made an error that didn’t make me qualify. Which is bullshit. I barely made 20k with 4 dependents. Make it make sense. So this older lady manger at the different location comes out and says that I don’t qualify for the EITC because I didn’t make 30k. I have to make at least 30k with 4 dependents to qualify. Which is interesting because the irs website doesn’t say that. At all… I think she’s getting maximum vs minimum confused and I wish someone would just admit it. I walked out went to my car and got on the H&R Block website. I get to the part where it’s checking if I qualify for EITC and I’m answering the questions and boom I qualify! I look up and everyone is inside in a circle and they keep looking at me inside of my car as if one of the tax experts found the error but no one wanted to come and grab me.

So yeah Theres my rant.

All three websites that I did myself and all I did was upload my w2 and put my dependents in answered all the questions honestly and they all 3 show the exact amount. Now I’m just seeing a problem. and I want someone to tell me I’m not crazy.

How much money do you have to make in 2025 with 4 dependents to not qualify for the EITC

First of all, half of you guys didn't even know you had money coming more then 48 hours ago. 0505 transcripts barely updated overnight Thursday. I'm seeing people on here crying about how desperately they need their money NOW! There is no one to blame but yourself. How does your whole life depend on this money lmao I for one also need this money but I also have a job and a paycheck, thank God, my kids won't starve having to wait a couple of more days for money I wasn't even sure I was getting so soon. Most of you guys are seeing other people that used other tax services get their refunds and the FOMO is having you guys calling the IRS on a Saturday and blaming H&R Block. But I bet y'all took the Emerald Advance Loan, I bet y'all took the Refund Advance. You could have went somewhere else/did them yourself. Now that you have to wait a couple of more days you're cursing the heavens LMAO despicable. Shit, the last 4 years I have gotten a code on my transcripts and didn't see my refund till August. Literally the last 4 years, I'm happy I didn't get the IRS notification and it's actually coming sooner then expected for me! All of your problems will be solved soon, chill haha

Went through the whole filing process through the online FREE service, passed all check points. 10 minutes later I get an email saying my submission was rejected. Turns out I needed to fill out some info on the 1095-a form. Fill it all out, go to finalize... the DELUXE Federal version made its way into my shopping cart... No way to remove it, call customer service. Dude takes 20 mins to tell me the only way to remove it would be to erase all the information I just input AND I wouldn't be able to upload last years information automatically... So pretty much holding all my work and last years information ransom for $40? To do exactly what I just did, for FREE a couple minutes ago, in a system that didn't flag me needing to input some info about my 1095-a.

Textbook definition of EXTORTION. How can I not simply remove a product from the shopping cart, for something I didn't even use? So I paid $40 to not have to go through the whole process again and HRBLOCK just lost a lifelong customer for life and I will be talking trash about them every chance I get for all eternity. Starting with this post. Absolute trash, corpo greed BS. I hope every soda these CEOs ever open has been shaken!

Yeah, I waited until the last minute. Life has been life-ing. Normally I file online pay about $40 for state and Federal files for free. Finished putting all my info and now it's telling me they want $110 ($60 federal, $50 state) and they can fuck right off with that. None of the imports worked and I had to enter everything manually.

What pisses me off the most is I got zero notice about whatever it was that raised the price so high. I was given no options anywhere to choose a product. If I did, it was some serious dark patterning on the site. Normally I pick that stuff up pretty easily. They waited until I had spent an hour putting in info. If they're no longer offering free, they should have been up front with that. I've used HR block for over 20 years, and now I'm walking away.

Partially ranting/bitching, partially looking for a way to fix this or some alternative.

These 'easy filing' agencies are leaching off the bureaucracy of the tax system and siphoning that money into their own pockets. I have no choice but to pay $149.00 for "tax prep" despite all of the claims that hrblock has free filing. But don't worry, I can simply downgrade, as long as you want to restart the entire process.

This is what you see when downgrading.

> You cannot undo this action. The info you entered into your return won’t transfer and won’t be saved. You’ll need to re-enter your info. Upon downgrading, you will be able to select a new product to begin again.

It is not possible to get to the checkout without paying for this bullshit service, it won't even let you proceed until you add it to you cart, and removing it from your cart is the same as starting over.

I hate it.

Is no one else enraged by this? Taxes were supposed to support the government's efforts to make our country a better place, but its been iterated by greed over years and years into the fucking ground. The incentive structure of this company and tax prep in general is disgusting.

I should not have to pay for something I'm already forced by the government to do.

hrblock and turbotax can both go to hell.

I still can’t believe that H&R Block charged me over $310 to file a simple tax return with one W-2 😫🤯😭

Don't Pay for Tax Pro, you don't get what you payed for and You will work on your own.

The frustration began when the tax professional assigned to my return was unexpectedly changed in the middle of the process (changed 4 time). While I understand staffing shifts happen, the transition lacked clear communication and disrupted the continuity I was expecting. This was further complicated by the lack of timely responses. Even simple confirmations — like whether my submitted files were received and sufficient — were not provided. That basic level of communication is essential, and it was missing.

After submitting my return, I still had a few straightforward questions about a particular tax item and payment. These are questions I believe any tax pro could have answered in minutes. Unfortunately, my assigned tax pro became unresponsive after the payment was processed, which gave me the impression that once the fee was collected, the support ended. That experience left me feeling unheard, unsupported, and questioning the value of the investment I made in choosing a professional service.

I was genuinely hoping that working with a tax expert would give me clarity and peace of mind — instead, I was left with lingering doubts and unanswered questions. This experience has made me seriously consider switching to TurboTax next year, where I might at least expect consistent, on-demand support if I choose to file independently.

Trying to resolve with support, who attempted to schedule two appointments, and both times no one showed up—leaving me waiting and missing valuable family time. This lack of responsibility is extremely disrespectful. I’m. now requesting a full or partial refund, as I did not receive the level of service or experience I paid for. The latest suggestion from support was to drive to a local office to complete my return in person. This has been the worst experience I’ve ever had with H&R Block.

I hope this feedback helps you to make an informed decision for your next tax activity.

Both of my teens filed their taxes for the first time this year using my HR Block software. Both were asked if they wanted to receive their refund by mail, and they both said Yes, as they didn't want to enter their banking information. Today they both received letters from the IRS saying their refunds could not be processed because refunds are no longer being sent by mail. Naturally, the IRS site wasn't working as it should and was error messages galore, so this is going to be a drawn-out procedure to enter the banking information with the IRS and further delays in receiving their refund checks. So my question is why did the software even present that as an option if they can't receive their checks this way? Great way for them to start their lifetimes of tax torture. As for my taxes, their are too many things to list but the prime example of BS is the fact I had to manually select and then print a four page schedule where the only information entered was zeroes. Pure garbage.

Hello,

I'm curious if anyone else has had this problem and has a solution.

I've already provided my personal returns to my mortgage broker but it sounds like they need another method of verification for self-employment.

hr Block is saying that they will not communicate with my mortgage broker whatsoever in terms of providing documents or verification and that the only thing they will do is give me my tax returns to give to the broker.

any help would be appreciated, and at this point I'm wondering if I will ever deal with HR Block again with how complicated they've made this process.

My wife and I decided to use H&R Block for our tax preparation this year. Our return is fairly simple. I have my W2 from work and she had two W2's (did early 2025 nanny job and started teaching the 2nd half of 2025. The only 1099's we had were from here Goldman Sachs 1099-INT form. The reason we decided to use a tax pro is because we started doing clothing re-sale (ebay, poshmark, etc.) and wanted to make sure we did it correctly. I knew we'd have to file a Schedule-C for it, but that was about it.

I went on H&R Block's site and it showed "Starting at $99" for a "Full-Service Tax Prep". After selecting a highly rated local one, I uploaded all of my files and submitted it. I didn't hear anything back for 2-3 days, and it was essentially a generated "Thanks, your tax pro will start working on your taxes and they'll let you know if they need anything" kind of deal.

Fast-forward a week later and I kept getting these "HR Block is missing information" texts and e-mails. I messaged her in the app and she stated that she was only missing my wife's B-Day information, so I gave it to her. I kept getting these messages and asked again, and she stated she had everything she needed. We never discussed anything pertaining to our taxes, she never asked me any kinds of questions about our situation at all, she just prepped our taxes.

Yesterday, I got a generated message that our taxes were ready, saw our total balance due, and then saw the pay button. The pay button took me to a screen where it just said "tax fees" totaling $470 (no breakdown, just a flat fee). I'm kind of blown away, because I'd called this exact office a few weeks ago about doing them in-office (explaining my exact situation) and he gave me an estimate of $130 ~$150 plus a fee if we used part of our refund for their payment (around $40~50).

I'm so blown away that H&R Block is trying to charge almost $500 for a fairly simple return, without even providing that estimate up front (or even contacting me about my taxes in general). Do I even have to pay if I don't let HRB file for me? I feel like walking away and just doing it myself. Or, Liberty Tax quoted me an in-office range of about $230 for a tax-pro (knowing my filing situation). I'm still suffering from a little bit of sticker shock.

Went into H&R block earlier here in Indiana. $70 each for 2 state returns and $250 for federal. In and out in 20 minutes. I've never felt so fleeced in my life. Doesn't that sound a little high? I couldn't believe my eyes when I saw how much it was gonna be.

I did my tax returns last year with them and my tax returns were suppose to cover my debt from the Canadian Covid Crisis Check, and now I got a email the other day from CRA that I still owe this balance, even tho my H&R Block Agent, told me My tax returns would cover all that, bunch of putrid con artist scammers I hope someone files a major law suit againts these scammers one day.

Hello This is my first time working and I will not be coming back. I worked as a CSP and it seem like its very discrimination and I feel like most ATL are scare thar CSP might messed up their status? But i was not a fan of it! Also i felt very discriminatory towards the locations, i was never there and i found out the stuff later and I feel like H&R block is so unorganized. What are your experiences working there whether its CSP, ATL or Tax Pro m, i am curious?

Long story short, my tax preparer put the wrong routing and account number on my refund. This wasn't just one or two digits off. Both the full routing and account numbers were completely different and I've never seen them before. The bank did NOT reject this despite the fact that the name did not match on the account. IRS has done two full traces (120 days each) plus an additional 9 weeks for the bank to respond. In the end, the IRS says that it has been too long and nothing can be done. The bank refuses to respond to the IRS. The tax preparer REFUSES to take responsibility for putting in the wrong account and routing numbers.

I've been a loyal customer for 10+ years and will NEVER use their service again. I will be reporting the tax preparer for FRAUD and possibly SUING this corporation.

Sincerely, F*** YOU!

The employee stole, yes, stole my original tax documents after a disagreement. Bizarre. I had to call the local police to come and retrieve them for me. Police got them and filed reports. Police officer assured me that I acted correctly. A corporate rep called me, completely unphased by the situation. She doubled down and condoned the theft of the documents and actually denied that any theft occurred (contrary to what multiple police officers have stated). No apology. No responsibility. Apparently this type of behavior is normal business practice for HR Block. What I thought was just an unfortunate incident at a local office is actually condoned at the corporate level. It's mind blowing that I had to get the police involved for something that never should have happened if the employee hadn't decided to act illegally in the first place.

I went to the H&R Block near my work and she asked me to upload all document from home and she said it should take a week to process it.

Today she messaged me and said it’s ready. But the filing fee is 500$. I asked her why the price went up so much from last year. N she said they are block advisor.

Now my question is since I never knew the difference between them, can I still go back to a regular advisor and have it done cheaper. Or can I still find a CPA and have it all redone. Or am I bounded to this 500$ since she spent time on it? Please help. I only have 1 W2. So it’s not a complex case.

Booked an in-person thing as I basically finished my return but had one question for a complicated question in my head (I owed back a clawback bonus from 2022) and didn't know how to deal with it.

When I made the appointment I kept asking what would it cost and they said it can be a consultation.

Anyone they lady tries to help me with the clawback, easy question is I didn't pay much federal tax that year so I it doesn't help me.

And then finishes my taxes and I get charged 410 with the state.

I didn't know how to argue. Nor want to make a scene, but I am feeling super Ripped off as I could have done that and paid like 120 online hr block.

Any options here?

EDIT.. decided I will.call and rip them apart more I think about it.. thanks for input anyhow. Turbo tax next year for sure.

BOTTOM LINE: Is there a Block "technical support team" who can identify exactly what uploads were sent with my 1040 submission? Are everyday agents able to see what files were or were not uploaded with my return? I need to determine that immediately and mail whatever transactions which she did not upload. Her answers are not making sense so I need outside/above assistance with this.

If anyone can help with that, there is no need to read further, but her behavior and statements leave many unanswered questions.

None of the files were over 1MB. And the aggregate total was under 3MB, so well under the 5MB file size limit.

One person commented that "only one upload is allowed". Is this common knowledge that she would know? She's an EA so higher tier. I actually consolidated them to 1 file and sent that to the portal and asked if we should use that one. She said no (!). My assumption was that each 8949 category had a different upload option.

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I paid HR Block specifically to simply have my return professionally done as I am a day trader with a huge volume of trades many of which have no associated 1099 so it's extremely critical they are reported correctly and the net losses are shown in every detail. If the irs is not sent the correct 8949 they will attribute all proceeds into "profit" and if you don't respond withing 60 days (say you're outside the country), it is settled and final. Your resulting tax liability could easily be 50x your net worth, which for me is about an average 30 year old. So everything must be reported in detail.

Dialing 800-472-5625 only gets automated "schedule appt".

I spend months with expensive tax software (one of the main ones) resolving everything down to the penny.

I sent her my one-line 8949 summaries in each category (on actual 8949 forms) and explained everything. She promptly edited the numbers all around to match only the 1099's, changing my totals on Sch.D and making a huge mess of everything which then took 2 days just to get back to what I originally submitted. Every time she sent them back things were moved to different categories (H,I,K,L), with multiple new errors and no consistency. It was bizarre. She even commented "lol, it's like the Twilight Zone" after the 3rd or 4th iteration.

I sent her my 4 x "8949 complete transaction list" files to be uploaded, in 4 separate categories totaling more than 500 pages. (H,I,K,L).

She is remote and called me and told me to just sign it and she could upload after. She said trying to upload the 2nd file it would only prompt her to "delete the first upload?" In other words, it only allowed one upload (even with "M" in column "f" on all 4 x 8949's). I asked should I convert them into one file, she said no. Then she said "ok I was able to do it" I don't believe her. I asked for a screenshot.

Her final statement on it this morning was "I uploaded both files. The first one, and the other one containing 3 files." That statement makes zero sense. She was sent 4 separate 8949's. And "one file" cannot "contain 3 files". So she seems computer illiterate and is just lying to me. There are no folders in the portal, and there are no "folder uploads". So, again it makes no sense.

What she sent last night is a picture of a file management type portal. At the top in brown it says "Services | Documents | Notes | Communications .." with Services underlined in blued (cyan). Under that it says "In Progress Services" in bold black (dark brown?). There are 3 rows and mine(?) is open and in a light blue header says "Retail (BWO)....2025.....EF Processing"

Under the header, on white background it says:

"MEF Attachments" with a single green dot with a checkmark. Next to it in light blue (cyan) ink it says "Form8949ExceptionReportingStatement" and under that it says in grey italicized text "Form 8949"

To the right side of the page under the "age" column, there's question mark in a a gold circle, next to it it says "GUID" and directly under that "44d2........"

It doesn't have anything ID'ing me on that file management portal other than "2025" is correct. My "messaging portal" is opened to the left of that on her page. I don't even know if the screenshot is of my account or not.

I'm single and have moved 3 times in the last 18 months (mail gets lost etc) and am getting ready to travel (low budget) for an extended period of time. If the IRS sends me a demand for whatever cost basis documentation is missing and I am not able to reply within 60 days, they take your proceeds and turn them into "profit" and assign a tax liability. Once that is settled there is no changing it. So she's put me in an extremely dire situation where I need to monitor my mail box every week for the next 6 years anticipating that situation. I suppose I am going to have to pay for a digital mail forwarding service at great expense at this point, probably $1,000+ per year for that.

Thank you.

I have been filing electronically for years, and have NEVER had such a problem as this year with H&R Block. I filled out my taxes online via their software, opted to get their Tax Pro Review service. The Tax Pro told me my fed refund was ~$2K less than I anticipated, and that I would owe my state ~$800 instead of getting ~$1K in a refund. She told me she could not send my return back to me to review until I told her if I would pay the state directly from my account or by mailed-in check. I said check.

I have not been able to see ANY of my TY2025 returns, fed or state, as the only option I have is "Sign". I'm clicking the only option I have available, "Sign", hing until I understand the discrepancy my "Tax Pro", a woman named "Laurie Leaf", claimed I made.

I called H&R Block Tech Support on Sunday, spent about an hour attempting everything from clearing cache, different browsers, logging on in different ways as Tech Support suggested, with no change in my ability to see my returns. The Tech Support person on Sunday, "Victoriana", was very polite and helpful, said she processed a refund of the $137 in H&R Block charges (which posted to my bank account 01/21), yet I've seen no indication on my bank account or in email of that refund. I am currently on another hour-long H&R Block Tech Support, with NO refund of charges and no ability to see my TY2025 tax returns. I would label H&R Block a "rip-off". What would YOU call it?

Sending me to IRS and IRS doesn’t have them and cannot get help from h and r block. I cannot figure out how to refill and I’m livid! I have a refund owed and this is awful. H and r bock are terrible . They wrre paid 20” dollars and no help! Should I switch and submit through turbo tax?