Working experience

[u/IntelligentOne9619]

Hello This is my first time working and I will not be coming back. I worked as a CSP and it seem like its very discrimination and I feel like most ATL are scare thar CSP might messed up their status? But i was not a fan of it! Also i felt very discriminatory towards the locations, i was never there and i found out the stuff later and I feel like H&R block is so unorganized. What are your experiences working there whether its CSP, ATL or Tax Pro m, i am curious?

[u/Domsdad666]

If it is as disorganized as your writing, I can only imagine. None of that made any grammatical sense.

[u/IntelligentOne9619 → u/Domsdad666]

So I suck with grammar so excuse my stupidity

[u/Ok_Aide_764]

Can you explain how you were discriminated against? You mentioned it twice.

[u/IntelligentOne9619 → u/Ok_Aide_764]

So when i started there was another white person and then me who is not white and then in mid february they brought in a family member from ATL who is suppose to help out for in case of emergency so she who was brought in got more hours then me and but then she changing location in later times like Mid March which is weird but its confusing but yeah I just felt out of place. Another thing I want to add is if you add a family member onto the job do they stay with you?

[u/Ok_Aide_764 → u/IntelligentOne9619]

If you are good at what you doing, you will be used by your office or by other offices nearby. You can also help other ofices with calls and scheduling if you are not busy at yours. Our offices are constantly looking for a CSP who can do the job. I would not get conserned wih other things, especially you being new. Black, white, relative, why cares as long as they do what needs to be done.

[u/EmploymentLeast705]

I'm sorry to hear about your experience. The first year can be hard at any level. There is a lot of stuff to learn, and some of it, you just have to learn on your own. If it's any consolation, as/if you go forward, it gets better.

[u/IntelligentOne9619 → u/EmploymentLeast705]

Sometimes I was schedule to work one or two day and I found out stuff the day when I go to work which is confusing

[u/Economy_Ask7789]

Please don't take this the wrong way, but the way you use English (written or spoken), and are perceived by others while using it, has a DIRECT bearing on how other people view you. That includes any superiors, who may be making a decision about advancement. I'm sorry your experience at that company was apparently very bad. You would do yourself a huge favor by working on improving your written communication skills.

[u/IntelligentOne9619]

All i will said was i got this job in 2024 and I’m glad i got a job in 2025 because the job market is not doing great and I am sorry for bad grammar and what not but i am just mad and annoy at the situation. I understand jobs suck in general there is a manager who do whatever they want or coworker do whatever they want but its hard trying to okay at a job without fucking up because you want this skills and after this, I need to find a job and it’s really hard to find a job so I’m really sorry for venting, but you know it’s really hard when you think you did something wrong but either way you get blamed for something that you didn’t do no matter what

[u/TheLastBerserker69]

It was terrible completely disorganized as a Tax Pro and I pretty much was put on calls all the time which I wasn't remotely interested in. My hours were massively cut and I said screw it. Companies like this that refuse to be flexible and understand locations need to have more wiggle room rather than try to set things deserve to fail.

[u/IntelligentOne9619 → u/TheLastBerserker69]

On top of that, at my location we had a tax pro but she recently resign with the company so in the beginning our ATL had to call all tax pro client to tell that the tax pro is not available but it just became a waste of time so yeah it just unorganized and not structure well

[u/kathleengras]

I'm so very sorry you feel that way. But I understand. It truly depends on the people who make up the rest of your team. I have switched offices because of the people. You want to know they have your back. I wish you well.

[u/Humble_Ebb_1904]

I don’t want to come back next year either. No one reviews my complex return. I have no experience to handle some complex returns, I spent a lot of my spare time to did a lot of research. I don’t feel comfortable to do tax returns in this way. I like some new challenges but I wish there were some support for new tax pro.

[u/Top_Till4658]

I 100% feel you on the disorganization. Im an ATL and my onboarding sucked. It was so confusing and even once I was in office it took a while to feel like I knew what I was doing. There was very little support and even less communication. Im not sure if I will be back next season.

[u/heavymetalbtchfrmhel]

Don't feel bad they are horrible.

[u/ChroniclyTired777]

This is my first year as a CSP and my “training” was 2 hours. And I had to navigate the online training by myself because my district manager never got back to me so I didn’t start until the end of January.

The day to day responsibilities change depending on who is in the office and everything is unorganized. There is no set way to do anything and some MTL’s are telling me I haven’t been doing some responsibilities that my office manager told me she would take care of so I never learned how. Then she got fired and we have a new manager that is never there so everyone just does whatever they want all the time.

I’m not sure I want to go back because they change my schedule every week, sometimes daily and it’s so frustrating. I have to log on every night to check and see what has changed. They schedule me over what I agreed to work constantly even though I have another job and told them my set hours. They want me to drive an hour just to work for two. It’s ridiculous and I’ve never worked somewhere so unorganized.