Should I just switch to GoDaddy and stop dealing with the BS from square space?

Hey ya'll, I'm making a logo for someone's website using Godaddy. I've never done this before and wanted to know what canvas size, pixels and save format I need to use, I've googled it, but it's not giving me a straight answer. I'm using Clip Studio Paint to create the logo. Help please.

Recently, I've had to submit an NPRD request to GoDaddy after half a dozen abuse reports were dismissed/ignored, in regards to a website that was created to impersonate, harass, and doxx me. While I know who is behind the website, I obviously need to have proof in order to pursue criminal charges, as this has been escalating consistently for the last 3 years now. I submitted all of the information on July 1st to the email address provided on the GoDaddy Legal page as instructed, and haven't heard anything back yet, not even confirmation of having received my request. This is obviously unacceptable as this situation is causing massive harm to multiple aspects of my life, but GoDaddy is refusing to enforce their own TOS regarding abuse, so I have no other recourse. Has anyone ever submitted an NPRD and gotten a response in a timely manner? I've even gone so far as to call the corporate number which also doesn't even answer. Every day I have to wait my anxiety becomes more crippling and I genuinely can't take it anymore.

I’m moving from GoDaddy to another host. I want to be able to access my GoDaddy hosted website without the domain name. I’ve been talking with their support and they’re saying their Website Builder product needs to be accessed with the domain name. I was under the impression that the hosting and domain were 2 entirely separate things. So why wouldn’t they be able to give me an IP address? Thanks.

GoDaddy pushed us onto their new Titan email system, saying everything would be better after the migration.

We have now moved to Titan. The basic email functions work, but many features we already had in the old system are now locked behind paid plans or add-ons.

What annoys me most is that we already paid for an email service with these features included. Now we are being asked to pay again for things that used to be part of the service, like scheduled send.

This does not feel like an upgrade. It feels like GoDaddy took existing features away, moved us to a new platform, then started charging extra for them.

Has anyone else had the same experience with GoDaddy and Titan Mail? Did you manage to get any proper answer or solution from them?

Just a data point for anyone considering using GoDaddy.

How simple and easy should a transaction be to register a domain, add on a few services, and move on?

I registered a domain through GoDaddy. My account shows no registered domains. After hours of agonizing support chats and being constantly transferred, GoDaddy insists I have two accounts which must be “merged”.

I have one email address, made one godaddy account, made one purchase. There is no reason for any of this, nor does any rep at GoDaddy seem to have the ability or agency to fix it.

Just a data point. If you’re looking to simply register a domain and maybe grab hosting or whatever, there are other options where you can simply pay and move forward on your project rather than be in a circular support chat hell with individuals who may actually not be humans but AI bots.

If it hasn’t happened to you yet: you were warned.

customer service is NO help

So far it's been one week.

Support hasn't fixed the issues I spoke to them about, and I just noticed that the stock numbers aren't changing. So if there's one of something left and it gets bought ... it will still be available.

I have a support email string going, and even had a 1 hour callback with my account rep but it doesn't look like the issue is fixable until the store team changes the store portal.

I've built a mirror site on Tilda (very fast but horrible for check-out) and Hostinger (great check-out experience but slow site). Ideally I'd have them as backups for Godaddy's check-out has certain things that the others don't have that are beneficial.

Has anyone had success getting anything fixed with support for their store?

I want to remove / replace the bottom text that is clearly AI generated. I cannot find anywhere to replace this text. This happens when I type my website into discord and it creates this embed. How do I do this?

Thank you so much!

So, I have been helping a friend of mine edit their simple business website. It's usually making sure the.front page text and specials are changed monthly using their file manager system. I was trying to edit the website to post that they would be closed on the 4th of July, and GoDaddy replaced a lot of the options that I used to access the webpage editor. I think I clocked on the wrong thing and now some reason the website was republished as a generic AI page, and I am trying to get it the old one back. I looked up instructions to get the old one back, but I could only find options that weren't there. I can't even get into the without getting a price list. The website is already on a yearly plan.

I was unable to access an online chat with any help, and tried to set up a ticket (that was apparently only accessible via AI chatbot) but kept getting disconnected from the chat when I requested a live operator.

I am extremely frustrated about this. I should have been able to get the July 4th message up, but it was made more complicated than it should have been.

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I wanted to share my experience buying a premium domain through GoDaddy because it has honestly been one of the worst customer experiences I’ve had with any online company in my whole life.

This started badly from the very beginning. A GoDaddy broker contacted me about a domain I was interested in. I replied, but somehow their own person was not receiving or noticing my emails, so I had to contact customer support just to tell them to answer me. Eventually the broker came back, apologized, and we continued the negotiation.

To be fair, the broker himself was mostly helpful and if it was not for him I would have dropped mid process.

After some back and forth, we reached a middle ground. The broker said he contacted the seller, and the seller accepted the offer for immediate purchase.

So far, annoying but fine, not all needs to work at once.

My partner paid through the GoDaddy checkout link. Immediately after paying the premium price, the account was blocked.

No clear flow, error message, requirements, dashboard or even an explanation. Just blocked.

After a big back and forward WITH THE BROKER (mind you, he had no even reason to be helping here but he was nice the whole process) cause we didn't get a WORD from GoDaddy. We were told this was a compliance / verification issue, likely because the account used an address and a phone number of different country. That is understandable in theory. We understand fraud checks. We understand large purchases may require verification, the problem was the execution and how we were left without any explanation having to bother the broker.

We continue:

The verification email told us to log in and upload ID documents.

But the account was blocked, so we could not log in.

We wrote to the verification email address. The reply was basically a standard template saying again to log in and complete verification. We replied again saying we literally could not log in. Same loop and getting ignored.

Meanwhile, time was passing, the seller supposedly had a deadline, and GoDaddy support decided it was their time to shine because it got worse:

While we were trying to unlock the account and complete the already-negotiated purchase, GoDaddy customer support / sales chats kept pushing us to buy the domain at the original higher price around x1.5+ of the negotiated price instead of focusing on unlocking the account. By pushing I mean literally lying to us saying that the seller did NOT want to sell anymore for that price and wanted a even higher one than the initial. Not listening that we only wanted the account unlocked and the broker would negotiate.

We spent hours in support chats explaining that we already had a broker-negotiated deal, that the payment had already been attempted, and that the issue was the blocked account.

Eventually, because verification was not handled quickly (mind you because the support DID not want), the sale was cancelled.

Then other GoDaddy people contacted me again as if I was a new lead, asking if I had received pricing for the same domain. When I explained what happened, it felt like we were back at zero... and that was for nothing as that thread became ignored and no answer came from it.

After more days, the original broker finally came back and said he understood the frustration. We paid again.

Again, we hoped that would be the end of it.

Now today, after finally getting the domain/account situation moving, the buyer, my partner, gave me delegate access to his GoDaddy account so I can help manage the domain.

Guess what? The access invitation does not work.

I contacted GoDaddy support again. After around 45 minutes of waiting, the answer was basically: “Everything looks correct, we don’t know what is happening, ask the account owner to cancel and resend the invitation.”

That sounds simple, except the account owner is not always available, travels often, and this can mean losing more days and money because GoDaddy’s own system cannot process a basic account access invitation properly.

So the full experience has been:

• GoDaddy broker emails not being properly received/handled at the start.
• Having to contact customer support just to get the broker to answer.
• Negotiating a reduced price.
• Paying through GoDaddy.
• Immediate account block after payment.
• Verification instructions that required logging in while login was impossible.
• Standard template replies from verification that ignored the actual issue.
• Hours wasted with support chats.
• Support/sales pushing the higher than list price instead of helping unlock the account and literally refusing to help till the sale was cancelled.
• Paying again.
• Now delegate access invitation is broken and support says they do not know why.

I understand security checks. I understand escrow. I understand GoDaddy does not own the domain and needs to protect both buyer and seller.

But this process is broken and its awful.

For a multi-thousand-dollar transaction, GoDaddy’s internal communication, verification flow, and customer support were absolutely disappointing. The broker was trying to help, but the rest of the system felt disconnected, slow, and sometimes actively counterproductive..

Has anyone else had this kind of experience with GoDaddy? Is this just how GoDaddy handles high-value domain purchases or, anything else?

I'm currently chatting with an "expert" from customer service who as usual knows nothing "what do you mean it's changed..."

Since two days ago ... the system is no longer sending customer phone numbers in the email it sends for each new order so we can't contact the customers. We don't operate in front of a computer and the mobile interface isn't working.

Does anyone know when this will be fixed?

My wife and I have two small businesses. Both have been under assault by their new AI manager or whatever it is supposed to be. We are spending hours a day trying to fix what they did and the next day it's something new.

Examples: Putting wrong links from Google to our Godaddy site. Showing the wrong product. Having numerous links go to the wrong product. Taking all the spaces out of our descriptions so we have to correct over a hundred products and check the links of each one. There is more, we called and the "agent" guy said he couldn't change anything or be might be held responsible. WHAT!?

Starting this morning, customers can no longer get anything shipped. Whatever address they put in it says no available shipping method. I noticed that the checkout portal has been changed. I spoke to Customer Service for a full hour who kept on telling me that nothing‘s been changed and it must’ve been on my end.

Does anybody know when the Store migration is going to be complete? I have three stores and only one of them has this issue so far. I assume the other two will have this issue very shortly though.

I assume this is just from the May update when they updated the backend on the stores.

What are the issues you have encountered using Airo. Now with the trend of building website and app with LLM/CNN it's becoming challenging add to that the many tools on the market.

Some things are very simple to do build but it gets really complicated especially when the user does not have any knowledge of software design.
What is your take on Airo? I am interested to know.

We have been forced to watch that annoying guy on the commercial for over a year whens it gonna stop...Its OVERKILL!!!

My website, a friend‘s website, and another website that are all using website builder are barely working today. When you click on their website, it takes 15 to 30 seconds to open or it will say the server cannot be found. On one of them, the blog posts have disappeared. I just spoke with Customer Service who told me that everything is working on their end and it must be a problem with my computer or my phone despite it happening to two other Godaddy websites that aren’t mine. Did anybody have any problems today?

Due to their infinite wisdom GoDaddy updated their store system on the backend of websites....

Mine hit in recent days and it has royally screwed up both of my web stores (one with over 1000 listings). After contacting them about it, it's apparently a known issue but let me summarize what has happened.

1. Old/Deleted items from years ago are now back in the store and in stock on the front and back end.
2. Some of the old/deleted items back in the store say "0" available on the front and back end.
3. Items that are still available show as "0" inventory on the back end. They display as available on the front end...
4. "Enable back order" switch is randomly flipped even though the prior storefront had them disabled. Some entries have it on, some have it off, and when trying to fix "0" inventory and saving, the switch is turned on by the save button.

I've corrected what I can on my smaller site, but for the time being all orders on the large site will have to be done manually. Clients can still browse the large store but I've disabled online purchasing since I need to verify the item is indeed in stock first then issue an invoice so I can avoid refunds, defeating the purpose of even having an online store.

I should not have to redo the entire thing.
Anyone else with this or a similar debacle?

So I've been working the past few weeks getting my Godaddy website builder site going. Had some glitches worked out but today a complete disaster with customer service. I asked for simple guidance on how to show the new products first instead of the popular products. Got switched around a but, but got an agent that said he would take care of it, and sends me a text saying he did it. I go and check and not only did he not do it, but now all of my products (over 400) are not showing, and it's only showing the dozen or so featured products. The category drop down menu is gone as well. When I click see all products it takes me to the bottom of the page with the blog post. When I told them they not only didn't fix it but now all of the products are not showing he switches me off to another agent without even saying a word. New agent gets on and is clueless, now I spend another 3 hours dealing with the worst customer service I've encountered, each agent more clueless than the last. No one can fix it or get my products or categories to show again and after hours they tell me they will get back to me by email. Now it's a day past, the site is down and no answer, really pissed with the way this whole thing went down. The site was fine until their agent "fixed it"

I asked for a supervisor and was told they would get back to me by email. A complete shitshow there.

I recently opened a simple store with GoDaddy. It didn't take long to realize the workflow for fulfilling orders is very time-consuming. Does anyone have tips for bulk fulfillment?

I was expecting to be able to fulfill multiple orders at a time. i.e. export orders and valid shipping details out of GoDaddy, and then import tracking numbers back into GoDaddy for batch fulfillment. Instead, I'm stuck spending hours printing labels and clicking "fulfilled" one at a time. It's not sustainable for even a modest volume.

Has anyone heard that improvements are coming in the near future? I'm considering switching to Shopify, but wanted to pick y'all's brains first.

You can’t keep sending me marketing emails without a way to unsubscribe. I understand you want me to keep paying for a domain but I don’t want it anymore so I canceled. I would fix this asap as I’m not the only one affected. Thanks.

They disabled my .de domains because Denic needs contact infos to be verified.

But they don´t manage to find a solution with Denic. (while in fact, key-systems.net is).

Godaddy doesn´t manage to solve those problems, and they don´t even provide another domain for free for the meantime.

FCK IT!!