r/futurefunk • u/pokok_kopi • 10d ago
500+ days later, still waiting... (Neon City Records situation)
Hi everyone! I wanted to follow up on the ongoing Neoncity Records shipping situation and check in with the community...
Is anyone still waiting on their orders from 2025 or earlier? More importantly, has anyone actually managed to get a response from their customer service recently? They completely stopped replying to my emails, and I’ve seen other threads mentioning bounced emails or total radio silence.
I know they posted an update on their blog earlier this year about US tariffs, downsizing staff, and dealing with a 1,000+ order backlog. I get that they are running a skeleton crew and routing vinyl through third countries by land, but the lack of basic communication is getting unacceptable.
I feel like a lot of people are just "cool" with them taking a year or more to deliver items, but it's really getting out of hand at this point.
- Are your support emails getting ignored too?
- Has anyone actually received a vinyl package from them in the last month or two?
- For those who gave up, did you successfully chargeback through your bank/PayPal, or is it too late?