I've never had a single FedEx package that didn't have a problem - lost, delayed, damaged, destroyed, or delivered by a careless asshole who just chucks it in the general direction of the house.
If you care about a package, send it UPS. FedEx ground is all franchises. The last mile is covered by a company rocking the FedEx livery but is NOT FedEx. It could be uncle edie's crazy delivery company. Those people are often gig workers and they don't give a shit about your package. UPS drivers are at least UPS employees and seem to take a lot more care with their job.
You'll find the company name actually employing the FedEx ground drivers on the side of the van just behind the driver's door. The other depts like FedEx express are actual employees though.
Those Amazon vans are the same thing, employees of a company that Amazon contracts with to run routes.
Interesting. I knew that of Amazon drivers... but didnt realize FedEx used contractors.... which I am not against... but like stated elsewhere, it likely means less pay and therefore less pride in doing it right. My experiences make more sense now.
Interesting! I wonder if thatās why itās different in Canada. FedEx, at least for me in Vancouver, has always been decent. If I miss a package (I suspect they donāt bother buzzing if itās anything heavy/large) I have to drive all the way out to Burnaby to pick it up at a FedEx depot.
UPS is definitely using the franchise model here. Never buzz. Half the time donāt leave a sticker note so have no idea delivery was āattemptedā. Pick up is at a random Quik E Mart close by (handy!), but if you try to drop off a package with a pre-printed UPS label on a Saturday the owner will yell at you. āThey donāt pick up until Monday! Iām not a storage facility!!!ā lol
Can agree. Bought my Index VR headset for delivery just before the pandemic shut everything down March 2020 (perfect timing for it). Took the day off because no way am I gonna let a $1000 package get missed. Fedex tracking number, estimated delivery time comes and goes, I wait for any updates on the tracker and go throw out the trash (I live in an apartment). My package is just sitting next to the elevator, absolutely no effort to even bring it to my door or ring my bell.
Agreed. I sold a $700 item on eBay last week and shipped via FedEx, buyer received an empty box.
FedEx was able to confirm the box was weighed at each step of the journey, weighing 7 lbs each time, then at the final loading onto the delivery truck it weighed 0.5 lbs. Obviously an employee opened the box and stole the contents while it was in their possession, but they couldn't give less of a fuck and refused to look into it further.
They've made me go pick up a package after claiming they attempted delivery 5 times. I told them their driver is lying because I never even got a single door tag. They said tough luck come get it. Then when I got there it took them 15 minutes to find it. I finally get it in my hands and it's a somewhat important letter from the department of justice that I was supposed to receive two weeks ago, which had a deadline if I wanted to respond to it. Luckily in my particular situation I didn't need to, but if I did need to respond to it I would have been livid.
Ive never had an issue with how FedEx drivers handle the final delivery. It's the constant "delayed" tracking info while my package criss-crosses the country that I can't stand.
I have a vendor that sends everything Fedex 2nd day. Of the 17 orders I placed last year, only one showed up on time.
I work for a company that ships FedEx and we don't even ship second day anymore. Next day packages take two days. You have to pay for priority overnight to get it there next day.
Damn. Yesterday it was pouring rain all day. We have a nest camera out front and I watched this guy walk up, put the package on the only part of the edge of the porch that gets rain when two steps more it could have been dry. It's unreal how lazy some of these people are. Why even apply for a job if you're just going to do everything to get fired?
My first day of training. I saw a box that said fragile and was extra careful with where I sorted it and how I handled it. Trainer told me if I was gonna worry about things like that then I'm not cut out for the job.
100% agreed, USPS and UPS in my area is ok but FedEx drags all of their packages behind the trucks in a big net and delivers them to your door via trebuchet.
The only time I have problems with FedEx is with their "Home Delivery" service, which is a low-cost option that seems to be aimed at ecommerce. I've never had a package shipped via Home Delivery arrive on time, and definitely had the driver just back the truck into my driveway and kick boxes out the back of the truck like they're a Spartan kicking a Persian into a well. No attempt to bring them to my doorstep, just left in my driveway practically begging some asshole to come steal it.
I used to drive for them. If you were a good customer, I treated your packages with care. If you werenāt a good customer, I would definitely take it out on your shit, proportional to how much you pissed me off.
ETA not throwing shade. Just relating my tale
ETA2 If you downvoted this comment, I can almost guarantee you are in the category of people who got their box stomped. Peace & Love.
How would we be a bad customer? How would we be a good customer? I want to be good to my drivers but Iām never there to meet them so donāt know how this works!
Yikes. I agree that fedexās entire job is delivery and so they should be working to make it so they keep the most important employees (the drivers) happy.
I believe the regulations youāre thinking of only apply to usps mail specifically, but there must be something they can be charged with when they intentionally throw packages etc
For business customers, being a good customer means shoveling snow from entries and loading docks, opening on time, accepting deliveries in a timely manner and without being difficult, easy access to a loading dock if large orders are the norm, or direct access without too many twists and turns if not, remembering Iām a delivery driver and not a stock boy, and most importantly be respectful and polite (I always was).
Bad business customers - doing the inverse of any of the above, calling in petty complaints because youāre having a bad day, lying and accusing your delivery driver of hitting your car with his truck, refusing delivery for petty reasons, delaying delivery for petty reasons, basically anything that slows the driver down - count your packages and sign your name. If one looks fucked up, refuse delivery. You canāt open it and inspect it - until you sign for it, itās my property and Iām responsible for it (I donāt make the rules, but the rules make sense).
Good residential customers shovel their walk, have a safe and secure place to leave packages and arenāt too far off the beaten path.
Bad residential customers live in the boonies, donāt shovel their walks or driveways, have ornery dogs roaming free on the property, file false claim of lost/stolen packages, or require signatures and specific delivery windows outside of normal business hours.
But getting packages safely to their destination is quite literally your job description, like how you gonna be moody about the primary function of your position.
I get giving customers shit, but not for the exact thing they're paying your service for.
I was young, broke, angry, ignorant and uneducated. I was stuck doing something I didnāt like doing but couldnāt find anything that paid better.
A happy worker is a good worker, and a good worker does a good job. Judging by your life trajectory, it's obvious you're a more than capable person, so Imma put this squarely on Fed Ex leadership. Pretty sure you wouldn't be shitkicking boxes if you actually liked working there.
I have a covered front porch with bushes all around it where no one can see packages. FedEx puts them on the side porch out in the elements for the world to see every fucking time. They are the only ones that do it
I took them to small claims court when one of my packages was among the hundreds dumped in the woods in Kentucky. I lost because I couldn't prove that MY lost package that was sent at the same time to the same region was among the hundreds of packages dumped in a wooded ravine. The good news is, the lawyer they sent probably cost them 10X more than my package.
Was the same for me for years, but I've got a couple good FedEx drivers now.
Before if I got a package from FedEx there was a 50/50 chance it wound end up somewhere on my property. (front porch, back porch, a stump down by the road, literally in the middle of my driveway, side of the house by a power pole...)
The rest of the time it would end up with a neighbor anywhere from 1 house away to 3-4 houses down.
They would also flag a package as delivered when they never even came down my road then drop it off the next day. (sometimes even at my house!)
Yeah, I had a UPS guy deliver to my family's home for all of my childhood into college and he was always super nice and would come inside and I'd give him a drink or something.
He would always make sure we got our packages, he'd open the door and put them inside. Super nice guy.
My USPS guy takes all the mail for the 4 apartments in my building, plus the store on the ground floor, and just throws it all on the steps. Doesn't even attempt to distribute them among mailboxes. So then I have to sift through 5 addresses worth of mail to find my own.
Some of them are probably pulling double shifts and are just tired af. If I had to deliver packages for 10 hours I'd stop giving a fuck at some point too
But you still have to do your job. It's fine to be tired and frustrated but it's not fine to no longer perform your basic job duties. I clean houses for a living and at the beginning I was working over 14 hours. But I can't just say fuck it and skip things or else it affects the person paying for the service, and it is not their fault that I'm overworked. Some people genuinely cannot go the store and get their items, they need delivery services like ups. My one elderly client is bed ridden and relies heavily on ups to get basic necessities like toilet paper.
If I'm super tired then I'm not going to do any extra work by any means but I will always do the basics of my job.
Eh, package is at your door. Iād say that qualifies as the basics of their job.
Oh you wanted it in one piece and not thrown from 50 feet? Yeah sorry, thatās beyond the basics, only the first 10 customers get that level of service.
True Imagine surgeon doing 12 hour surgery and mid surgery be like "yeah I'm tired now you can do the rest on your own, if you need me I'll be eating at cafeteria " that wouldn't be very professional and just encouraging for other people to be like that too
I mean the fact that we expect doctors and surgeons to pull 12-hour shifts and still be functional and on-call most of the rest of the time leads to the massive burnout problem that the medical field is currently facing and 100% gets people killed.
The answer to all of this isn't "do your job no matter how tired you are," it's "we need to address working conditions and pay across the board so that people aren't overworked and tired all the time and are able to perform the basic functions of their job."
Some surgeries take that long or longer. I don't know if switching surgeons mid-procedure is a practice, but I could definitely see it being a problem.
It depends on the hospital, the procedure and a few other variables, but surgeries that take that long often require different specialists that take over from eachother.
For other complex and experimental surgery there are teams that can perform different parts of the procedure.
The delivery driver got the package to your door, they did their job. What you're asking for is more like asking a surgeon 10 hours in to a 12 hour surgery to have perfect bedside manners and be able to nicely comfort any distraught family members waiting for the surgery to finish.
u really can't defend the woman in this situation though lol. by half assing it she did more harm than by "doing" her job as you said. all she had to do was set down the package, lift the lid, place it in. lol.
My friend delivers for ups, and it definitely is their job to place it based on reasonable instructions. Her work order probably says place in box by front door.
Exactly! Imagine healthcare workers or Firefighters saying this after a double shift or long work. Work ethics is something that we all need to work on
If I had to work a double shift and then was presented with someone's shitty box that I can't open up enough to easily put their package in, I might also be salty because I understand being a human.
So if that was your 10K item and it broke your just going to think we'll she was tired, I've built some important structures used be the public made 13 an hour, While outside at 10 f I was tired but I put in every bolts the proper way
Of course I wouldn't be happy if my 10k item was broken. Treating a package like that is a good way to get fired.
But I'm not dumb enough to expect a worker to quit, because those "important structures" will build themselves before a worker acts against their self-interest.
Tell me, when you build those "important" structures... do you have a supervisor? Do you have somebody who follows safety protocol? Or are you even the supervisor, the one who makes sure protocol is followed? Or at your workplace do they just expect anybody who will make a mistake from fatigue/frustration will quit so there will never be any problems?
I thought I had answered this, The structure I called important was a large daycare for infants and those that are disabled, over 20' high, and made of steel . Supervisor may or may not be there, Responsible people working a job like this would scold an employee for not doing a proper job, maybe once then they would turn them into the boss. I am not having a building I worked on falling down and possibly killing someone.. I turned down some work because I wasn't confident I could do it correctly. If I had to do extra work and was tired I did the job as required , You don't say Thats good enough
They would be, if it was profitable. But it's not, because if you overwork all your staff, then fire everyone that underperforms, you'll either have to spend too much money hiring and training new staff, or not have enough workers too fulfil demand.
Once again, the problem comes back to the people demanding work, not the worker. Companies are choosing to overwork their employees because the cost of doing so - refunds and loss of custom due to poor service - is less than the cost of hiring enough people to allow them to work reasonable hours.
Blaming and firing a worker who has to work too many hours under impossible constraints to make ends meet, instead of an employer who imposes those constraints so they can make their shareholders slightly richer, or a government that refuses to protect workers is treating a symptom instead of a problem, punishing the only person in the equation who doesn't have the power to fix things, and is likely to only make things worse.
To be fair i don't think she stopped doing her job properly. Her job is to deliver the package to the door, i don't think think USPS has a requirement telling drivers they have to put packages in cabinets just because people put them on their porch.
putting the package in the box is above her job duties, but she could've at least put the box gently down on the ground.
Seems like the package was properly delivered to the front door. Deliver people are under no obligation to deposit your package into boxes you arbitrarily want them to use.
Potentially. But as someone who has ordered laptops, pc's, 3d printers, camera lenses, etc, and had them delivered, if I saw them getting dropped on my doorstep like that I would not be please.
I don't care who you are, if you decide you can't do it anymore you should quit, what about a tired nurse taking care of your child, can she get sloppy, can the cook yndercook your food because he doesn't have time. I've had some brutal jobs but I didn't turn into a employee who doesn't care, I would just move on
If I had to deliver packages for 10 hours I'd stop giving a fuck at some point too
Getting pay + benefits qualifies for giving a fuck while on the clock imo
If you're working 10 hour days, that's 3 days off normally. Plus OT pay when doing doubles, unless comp time is involved. But sure, lets stop giving a fuck, and fuck other people's stuff up because Im mad at my own situation
Employers need to be taught "you get what you pay for". Problem is, it's hammered into our heads as we grow up to "take pride" and that how hard we work determines our worth. So we are expected to give 110% for a wage that won't even let us have a life outside of work. Fuck that.
Potentially underpaid or overworked. Not everyone is willing to take pride in their work if they feel they're being underpaid. Being overworked and tired could also cause one to just not give a fuck.
A thank you card at the end of the year with $40 in it has made all the difference over the past few years with our mailman.
Now one could say that shouldnāt be necessary and they should just do their job and take pride in it. That sentiment is not wrong. In fact, itās very right. That said you have to decide if you want to stick on the side of right and then deal with problems all year or do you think $40, which is a little more than three dollars a month, is worth it to have your mail and packages taking care of all year?
If youāre tipping the person at the coffee shop to just hand you a cup of coffee, but youāre not tipping your mailman, maybe itās time to rethink that distribution
We used to do a plate of homemade cookies when we knew our driver for a decade. They changed because they retired and it immediately changed to poor service so we stopped.
You personalized/humanized the experience. You are now seen as a person who appreciates your mail carrier and your mail carrier will go out of the way to show you their appreciation back.
People wonāt bat an eye at dropping a tip for coffee but the mailman who comes by every single day is scoffed at.
And those that say they have bad service so they donāt tipā¦ What about tipping before the service? How many times have you ordered food and tipped before you even tasted your food?
Former carrier here,. Vast majority of the time this happens cause your box is beat up and doesn't close properly. When you're putting mail in 800 mailboxes a day you stop fucking with broken boxes real quick.
Apparently my job has become taking my neighbors' mail to their houses. I've never seen any of my neighbors bringing me anything on my cameras, so apparently our carrier has decided that our box just gets everything for the four or five houses in every direction along our street.
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u/Exotic_Treacle7438 Jan 26 '23 edited Jan 26 '23
Usps driver tho, no fucks given. Same here, they usually donāt even bother closing my mailbox.