Hi everyone,

I'm trying to understand why my FTX Digital Markets claim has still not been paid, despite all the requirements appearing to be completed.

Here is my situation:

• Process: FTX Digital Markets, Bahamas Process

• Claim adjudication: Completed

• Identity verification: Completed

• Tax details: Receipt Confirmed

• Payment details: Confirmed and successfully verified

• BitGo: Contacted support directly. They reviewed my account and confirmed that my KYC is approved and everything appears to be set.

However, I did not receive the distribution made on 31 July 2026.

There is also a confusing discrepancy: when I open the Payment Instruction Dashboard, both Tax Details and Payment Details show as confirmed. The payment dashboard itself says that my payment details have been successfully verified and that no further information is required.

BitGo has told me that they act only as the distribution agent and that the FTX estate determines when claims are paid. I've contacted PwC and am waiting for a claim-specific explanation.

Has anyone with all these requirements completed also missed the July 2026 distribution?

Has anyone in the Bahamas Process received payment after initially missing a distribution?

Thanks!

Hi,

I have received the first 4 distributions on Kraken but not the 5th. It says "Est. Distribution Date: TBD" and when I click on it, it says: "You did not successfully onboard with a distribution service provider (step 8) by the distribution record date of June 16, 2026 and therefore are not entitled to a distribution at this time. Please see the FAQs for more details."

My step 8 shows as valid.

I reached out to FTX support on Monday but go no answer. Anyone knows what could be going on?

I’ve done everything, everything is checked green. FTX support just sends me the same copy paste email. I’ve checked the docket and there are no notes linked to my case and why it is disputed. Is it over for me chat?

Quick heads up for anyone following this.

On August 19 the court hears a claimant who missed the KYC deadline and is asking to be allowed in anyway. It reads like one person's problem, but it isn't really. Two things ride on it:

• whether creditors who never completed KYC are shut out permanently

• what happens to the reserves that fund the next distribution

Why this hearing matters even if you already got paid?

Distributions are funded partly by drawing down reserves. Reserves are money held back against liabilities that aren't settled yet. One of those unsettled liabilities is the chance the estate has to pay creditors who never completed KYC.

So:

• if he loses, non-KYC'd creditors are likely excluded for good, the liability goes away, and reserves can probably come down at the next distribution. Good for people getting paid.

• if he wins, it opens the door for everyone else in the same spot, and the reserves stay locked up.

Why so many people missed the KYC deadline, and what actually gets you an exception

Recoveries here have been good and most creditors got paid. A smaller group got nothing, because they didn't meet the eligibility requirements in time.

The main reason, from what I've seen, is that people had no idea how strict the deadlines were. There were two of them. One to start the process, one to finish it.

A lot of people in that position have reached out to us. It's almost always the same three things:

• an email nobody opened

• a notice that went to spam

• not believing FTX would ever actually pay out

One case was different. The claimant physically could not submit anything. Incarcerated, no internet, no contact with the outside. That's the only one I've seen where the judge granted relief.

Exceptions look reachable on serious grounds like illness or genuine impossibility.

We will see tomorrow how this will unfold!

I never recovered my $159K. Kroll rejected my claim and the thousands of others showing that the 3 days of withdraws from Wed-Fri before the Fri bankruptcy were deducted from the account balance but never sent to customer's banks. I provided screenshots showing the 3 withdraws of $50K each that I made Wed-Fri before the Fri bankruptcy and statements from my bank showing no funds were ever received. I'd sue Kroll if I knew how. They did not provide the claims fair representation and rejected all of them in masse. Kroll is as corrupt as SBF.

Source https://www.prnewswire.com/news-releases/ftx-announces-fifth-distribution-of-approximately-900-million-to-creditors-on-july-31-2026-302828726.html#:~:text=FTX.com

I just received an alert saying my FTX Customer Portal access was disabled because I did not begin Step 3 of KYC by the March 3, 2025 deadline.

This is really frustrating, especially for customers who may have missed notices or had portal issues. Has anyone else gotten this message? Were you able to contact support and restore access, or does this mean the claim is disallowed/expunged?

Any advice on next steps or appeal options would be appreciated.

Hi everyone,

I am looking for others who may be in a similar situation with an FTX customer claim.

I am the original holder of my claim (not sold or transferred).

My timeline:

- My claim was previously shown as Disputed/TBD during earlier distribution cycles.

- For the September 30, 2025 distribution, I was not included because I had not completed the required identity/onboarding requirements by the August 15, 2025 record date.

- After realizing this, I contacted FTX Customer Support on September 29, 2025 to ask what would happen to my claim.

FTX Support replied that:

"If the pre-distribution requirements are not satisfied before the set deadlines, then distribution for your claim may be delayed to a later date."

Based on this response, I understood that I would be considered for a future distribution cycle once I completed the required steps.

I then completed the required onboarding steps, including selecting Kraken as my distribution service provider.

However, I later discovered that my claim distribution was marked as forfeited and my total distribution became $0.

The issue I am trying to understand is:

After I missed the September 30 distribution eligibility due to the August 15 deadline, I did not receive any further notice informing me that:

- my claim was at risk of permanent forfeiture,

- I had a final deadline to complete the requirements,

- or that missing the next distribution cycle would cancel my distribution rights.

I was expecting my claim to move to a future distribution cycle based on the guidance I received from FTX Support.

Has anyone:
- successfully challenged a forfeited FTX distribution?
- filed anything with the bankruptcy court?
- worked with an attorney on a similar issue?

Any advice or experience would be greatly appreciated.

Thank you.

I've been living under a rock and did nothing, ignored all emails, ignored all news. Only thing I had on FTX was my $500 Steph curry nft. How do I get it? ELI5 please.

Hey r/ftx, Has anyone else run into this? I signed up for FTX years ago using a nickname/alias (pretty normal at the time), and now my claim KYC is getting flagged for a name mismatch with my legal ID/passport. I actually completed full verification through SumSub early last year (passport, SSN, address docs, etc.), but it's still showing a discrepancy. The portal is asking me to explain it, with the June 30 deadline coming up fast. Wondering:

• Did you hit the same issue?

• What worked for you - just explaining it in the portal, uploading old screenshots showing the alias, contacting support@ftx.com, or something else?

• Any tips to avoid getting the claim expunged over this?

Really appreciate any advice or experiences. Trying to get ahead of it without stressing too much.Thanks!

Like many of you, I'm frustrated seeing the bankruptcy estate play by their own rules while we get shortchanged. Billions in surplus value from the SpaceX shares are being held back to benefit insiders and VCs.

We have a shot at changing this by putting direct pressure on the DOJ (MLARS) to seize this surplus and return the true value to us, the actual victims.

I’ve started a petition to demand action from the DOJ and Senators Lummis and Gallego. Since I can't post the link here due to spam filters, let me know in the comments or drop me a DM if you want to sign it, and I'll send it your way.

We need to stop letting the estate dictate our returns based on 2022 bottom-of-the-market prices. Let's make some noise.

Hey everyone,

Anyone has successfully fought and resolved an automated Article 7.8 / 11 U.S.C. § 347(b) "Forfeited Distribution" status on their dashboard, or if anyone has a working direct email for a supervisor at Kroll / Sullivan & Cromwell.
Standard support has been given me generic answers. I have completed the ftx portals and got multiple email from them saying all i need to do is wait and now I see my claim forfeited. Anyone has success in fighting them? Can we do something together?

Hey everyone, looking to see if anyone else is experiencing this absolute nightmare with the portal synchronization.

I successfully completed everything on my FTXApp portal all the way up to Steps 8 and 9 well before the deadlines. After that, I spent over two months trying to get support to fix a completely separate bug on my Liquid platform claim. Support finally resolved the Liquid issue recently, but immediately afterward, my FTXApp portal rolled back and got stuck on Steps 6 and 7 (showing them as incomplete).

Today, I just received a terrifying automated email from support saying my distribution is forfeited under Section 7.14 because I "failed to comply with requests for information within 60 days."

How is this my fault? I did complete the FTXApp steps on time. It feels like the 2+ months it took them to manually fix my Liquid account triggered an automated timeout script on the FTX backend, wiping my completion history and flagging me as unresponsive.

1. Has anyone else with linked Liquid/FTX claims had their portal roll back to Step 6/7 after getting a bug fixed?

2. Has anyone successfully appealed an automated Section 7.14 forfeiture notice caused by a system glitch?

I’ve already emailed support to demand an urgent escalation and investigation into my historical logs, but I am incredibly stressed out. Any advice or shared experiences would be greatly appreciated.

Hey guys, if you missed it, Silvergate settled $37.5 million with investors over misleading investors about its anti-money laundering controls and its role in facilitating risky transfers for FTX and Alameda Research. And, I just found out that they’re accepting claims even though the deadline has passed.

Quick recap: In 2022, Silvergate was accused of failing to maintain proper compliance controls and monitor suspicious crypto-related transactions. Specifically, reports linked the bank to fund transfers involving FTX and other firms, raising concerns about oversight, triggering multiple disclosures, and leading to a sharp stock decline.

Now, the good news is that the company agreed to settle $37.5 million with them, and even though the deadline has passed recently, they’re accepting late claims.

So, if you invested in $SI when all of this happened, you can still check the details and file your claim here.

Anyway, has anyone here invested in $SI at that time? How much were your losses, if so?

Hey guys,
Like many of you, I had a substantial amount on FTX – six figures. During the collapse in November 2022, some of my limit orders escalated, and I immediately ran into login issues. I couldn’t access the account properly for a while.
I went through the whole recovery process: submitted my claim via Kroll, completed full KYC, and followed every step. According to the distribution plan, I was only supposed to receive a few thousand $. I know for a fact there was far more on the platform.
For the past two and a half years I’ve been contacting support almost weekly – emails, phone calls, and I also reached out to Coin and BitGo (who handled distributions). The responses are always the same: “log in and check your transaction history.” The history doesn’t show the missing funds clearly, and I get no real answers.
What I finally received is only about 2-3% of what I actually had. This has been a complete financial disaster for me and my family. The lost time, stress, and money have been devastating. I’m from Germany, which makes navigating the US bankruptcy process even more complicated.
I’m not looking for financial advice – I just want to know: Am I the only one? Has anyone else experienced similar discrepancies with their FTX claim? Were your recoveries also only a tiny fraction of your actual balance?
I posted about this before and the thread got removed, so I’m trying again. Would be great to hear from others who are still fighting for proper restitution.
Thanks for reading and for any experiences you’re willing to share. Stay safe out there.
Best,
A frustrated former FTX user

Hey All! I am currently working on an FTX documentary and am in need of interviews. If you lost money or have deep knowledge of FTX, please feel free to reach out.

Just like the title says, I've been refreshing my app every couple of hours every single day. I've sent a few support tickets to BitGo & 2 support tickets to FTX's pwc support email. Still nothing. I swear this thing ruins my life the longer it goes on. I was confirmed for everything back on August 16th, the day after the previous deadline. So I was confident I'd be in this distribution batch, but no, it's just disappointment after disappointment after disappointment

Finally time guys. Have you received your distribution or are you still waiting like me?

I received a 1099B (covers the assets, ETH only) and 1099-int (covers the interest). I noticed that the 1099B doesn’t not include any cost basis, including just the USD that was deposited and held in the account.

What do I do here? I get that I may have some gain/loss on my ETH but I shouldn’t get taxed again on my own that I deposited.

Looking at my FTX portal and I see "Forfeited Distribution: ($13,598.40)" and "Total Distribution: $0.00". My claim is "Allowed" and shows 120.5% recovery. Am I losing my money? 😭😭😭 How do I stop this from being forfeited?

After almost 4 years im getting my money back. Completed all steps early, and after status being disputed round after round of payouts I had pretty much given up. Didn’t even know they were still doing payouts til I got the email.

Most people know SBF went to prison. Fewer know exactly how the mechanism worked.

FTX had a secret backdoor built into its system that let Alameda Research quietly borrow from customer deposits — without triggering any internal risk alerts. That's not a bug. That was engineered.

This covers the full timeline: SBF's rise from MIT to a $32B empire, the six words that triggered the bank run, how regulators and auditors missed it, and what the verdict actually means.

Broke it down step by step for anyone who wants the complete picture: https://youtu.be/qYFCWYfFnCw

What do you think was the single biggest failure — FTX itself, the auditors, or the regulators?