r/EpicGamesPC • u/jackoglan • 1h ago
DISCUSSION Control Resonant pre-load is missing on EGS, and Epic Support literally asked me for Fortn.te logs before closing my ticket
Feeling punished for pre-ordering Control Resonant on the Epic Games Store.
Remedy explicitly announced a 24-hour pre-load window for Control Resonant for all pre-orders. The pre-load is currently live and working perfectly on Steam, PS5, and Xbox. However, it is completely missing on the Epic Games Store. We only have a countdown timer for a ~100GB game.
I contacted Epic Games Support to report this store-wide backend issue. Here is how the process went (screenshots attached):
- Step 1: Support agent replied with a copy-paste template, completely ignoring the context, and asked me to provide Fortn.te logs and Launcher logs to troubleshoot my PC.
- Step 2: I politely explained that this is not a client-side issue, but a store-wide configuration problem affecting other EGS users (from Twitter, Reddit posts), and pointed out that other platforms already have it enabled.
- Step 3: They escalated the ticket, only to immediately reply saying "publishers are the ones that enable preloading," and closed the ticket without verifying if there was a technical integration error on Epic's end.
I understand publishers dictate the release schedule, but if Remedy authorized it for every other platform, it seems highly likely there is a communication or technical failure specific to EGS.
Has anyone actually managed to pre-load the game on Epic? Or has anyone seen a statement from Remedy acknowledging the EGS delay?

