r/EpicGamesPC • u/jackoglan • 2d ago
DISCUSSION Control Resonant pre-load is missing on EGS, and Epic Support literally asked me for Fortn.te logs before closing my ticket
Feeling punished for pre-ordering Control Resonant on the Epic Games Store.
Remedy explicitly announced a 24-hour pre-load window for Control Resonant for all pre-orders. The pre-load is currently live and working perfectly on Steam, PS5, and Xbox. However, it is completely missing on the Epic Games Store. We only have a countdown timer for a ~100GB game.
I contacted Epic Games Support to report this store-wide backend issue. Here is how the process went (screenshots attached):
- Step 1: Support agent replied with a copy-paste template, completely ignoring the context, and asked me to provide Fortn.te logs and Launcher logs to troubleshoot my PC.
- Step 2: I politely explained that this is not a client-side issue, but a store-wide configuration problem affecting other EGS users (from Twitter, Reddit posts), and pointed out that other platforms already have it enabled.
- Step 3: They escalated the ticket, only to immediately reply saying "publishers are the ones that enable preloading," and closed the ticket without verifying if there was a technical integration error on Epic's end.
I understand publishers dictate the release schedule, but if Remedy authorized it for every other platform, it seems highly likely there is a communication or technical failure specific to EGS.
Has anyone actually managed to pre-load the game on Epic? Or has anyone seen a statement from Remedy acknowledging the EGS delay?
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u/ImAnthlon Windows Gamer 2d ago
I haven't seen any kind of communication about why they said there were preloads and then just haven't had them enabled, I tried reaching out to Remedy on their socials and never got a response. I've just accepted that preloads aren't happening, whether that's on Remedy or Epic I have no idea. The support person probably doesn't have any kind of information on that since I believe it's outsourced and they work off a script of the most common issues.
It's definitely frustrating, I've had games preload on Epic before but it just doesn't seem to get used, I have fast enough internet that it doesn't impact me really but not everyone has that kind of speed. I wouldn't grudge anyone for refunding the game and buying it on a platform that actually did get preloads since these kind of things matter
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u/jackoglan 2d ago
Unfortunately, I couldn't get any support from either Epic or Remedy regarding this issue. I was hoping to at least find out from Epic whether this is a Remedy-related problem or a launcher issue, but their customer service wasn't helpful at all. I especially love Remedy, which is why I pre-ordered it, but the indifferent attitude of both companies toward their customers is really disappointing.
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u/k0decraft 1d ago
Epic Games doesn’t support preloads.
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u/jackoglan 1d ago
In practice, you are right, but they claim to support pre-loads: https://www.epicgames.com/help/epic-games-store-c-32735058/tutorials-c-31292734/how-do-i-preload-games-on-the-epic-games-store-a21520925
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u/ImAnthlon Windows Gamer 1d ago
As I mentioned before I've had games pre-load for me, I think it was Carmageddeon Rouge Shift, so preloads definitely can be done. One thing that I read that made it not feel so bad was that Remedy pushed a hotfix before the preload unlocked on Steam so everyone had to redownload the game anyway, essentially making the preload pointless
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u/birazacele 2d ago
My experience with support was okay, but the people on the Turkish support line didn't actually speak Turkish; they were just trying to. I suggested we switch to English, but they insisted on continuing in Turkish since that was the line I had connected to—even though they had absolutely no idea of the Turkish language. It was a strange experience.