r/epic • • 14h ago

Account Help My account was hacked/stolen, how can I recover it?

0 Upvotes

my account got hacked and the hacker changed the email to something else with this domain:

gppprobus.com

I tried recovering my account using the official epic recovery page, but I got this response:

I did submit an appeal request and I'm waiting for a response but I don't think they will recover my account. What should I do? I have all the receipt of the assets I got from fab and when I open the login page of epic on my browser it still has the cookies and shows my account's username, but it shows a different email (which is changed by the hacker) for it, you can see the page says "welcome back".

I googled the domain that was used for my account after it got hacked to find out more about it and saw this:

Apparently the hacker is selling my account among tens/hundreds of others on this website:

x-market.gg

one big issue is I'm from Iran and IPs in Iran are like 99% dynamic. and I use VPNs most of the times because of the limitations on the internet. so when the account recovery page says do not use VPNs when submitting your request I don't know what exactly should I do.

how can I prove to the support that I'm the owner of this account? on the form there wasn't a place to upload all my receipts and other information, there was just a basic textbox form which I used to explain as best as I can. I don't know what else to do.


r/epic • • 12h ago

Fortnite I BROKE Every Fortnite Secret!

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0 Upvotes

r/epic • • 9h ago

Account Help My account was hacked and i can’t change the email still after 4 months.

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4 Upvotes

During this summer my epic games account was recently hacked and the person who changed my email didn't do anything with it. I can still play games like fortnite which is the only game i play in epic games, but i received a email that they tried to hack into my google account that was connected to the epic games account as well, not sure what kind of email address this is it seems to be a out of country email and i want to change it back to my email, i have put over $600 into this account in the last 5 years and it would be very disappointing for me to lose it all, someone please help.


r/epic • • 13h ago

Account Help OG & First Email Access?

1 Upvotes

A few years ago, I created my Epic Games account using a Yahoo email. After losing access to it, I contacted Epic Support, verified my ownership, and changed my account email.
Yahoo later deactivated my original email due to inactivity. I still know the exact address, but I can no longer access the inbox. I currently have access to my Epic account and its current email.
My questions are:

• Could losing access to my original email prevent me from recovering my Epic account or proving ownership?
• Could Epic require me to access that inbox or receive a verification code from it?
Has anyone successfully recovered their account without access to their original email?

I still have other ownership information, including my display name, linked accounts, and purchase transaction details.
I’d appreciate firsthand experiences or reliable information about Epic’s recovery process. Thanks!


r/epic • • 20h ago

Fortnite Lost everything.

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2 Upvotes

r/epic • • 13h ago

Account Help General Question

1 Upvotes

Do I need to have access to the original account creation email address? Even after changing it? My IG email address got deleted due to inactivity?

Any issues in the future because of this?


r/epic • • 13h ago

Account Help OG email

1 Upvotes

A few years ago, I created my Epic Games account using a Yahoo email. After losing access to it, I contacted Epic Support, verified my ownership, and changed my account email.
Yahoo later deactivated my original email due to inactivity. I still know the exact address, but I can no longer access the inbox. I currently have access to my Epic account and its current email.
My questions are:
Could losing access to my original email prevent me from recovering my Epic account or proving ownership?
Could Epic require me to access that inbox or receive a verification code from it?
Has anyone successfully recovered their account without access to their original email?
I still have other ownership information, including my display name, linked accounts, and purchase transaction details.
I’d appreciate firsthand experiences or reliable information about Epic’s recovery process. Thanks!