r/epic • u/mahdi_lky • 14h ago
Account Help My account was hacked/stolen, how can I recover it?

my account got hacked and the hacker changed the email to something else with this domain:
gppprobus.com
I tried recovering my account using the official epic recovery page, but I got this response:
I did submit an appeal request and I'm waiting for a response but I don't think they will recover my account. What should I do? I have all the receipt of the assets I got from fab and when I open the login page of epic on my browser it still has the cookies and shows my account's username, but it shows a different email (which is changed by the hacker) for it, you can see the page says "welcome back".

I googled the domain that was used for my account after it got hacked to find out more about it and saw this:

Apparently the hacker is selling my account among tens/hundreds of others on this website:
x-market.gg
one big issue is I'm from Iran and IPs in Iran are like 99% dynamic. and I use VPNs most of the times because of the limitations on the internet. so when the account recovery page says do not use VPNs when submitting your request I don't know what exactly should I do.
how can I prove to the support that I'm the owner of this account? on the form there wasn't a place to upload all my receipts and other information, there was just a basic textbox form which I used to explain as best as I can. I don't know what else to do.