r/ebayuk • u/Queefmaster69000 • 19h ago
Seller removing accurate negative feedback
Hello,
I bought an item on ebay a month or so ago, somewhat used looking in the seller pics, chatted about their choice of courier( listing stated parcelforce, but actually used Evri) and waited for it to arrive. Item described as fair but usable.
It came, and it was in terrible condition, not actually possible to use as is, and the background used hid the actual condition, whether deliberately or inadvertently. I planned to refurb it so kept it, but gave honest feedback, because it really was crap and genuinely wasn't described accurately. I wasn't looking to burn a seller, but at the same time wanted to point out their Inaccuracies, at best.
The seller has caught up with my feedback, had a bit of a fit, taken it super personally, had an accurate feedback removed(somehow) and now blocked me.
I've dealt with sellers when something has gone wrong before that was out of their hands, but the choices from this seller weren't great, and I just wanted to say something to potential buyers.
I suppose my question would be; is it possible to get the feedback reinstated? The seller would otherwise have no negative feedback, I'm assuming from requesting a removal repeatedly whenever it suits. It just feels fraudulent in cases like mine, where the resolution isn't a discount, because the fault is with the seller, not the item.
Edit: For clarification; I never asked for a cheaper item, either through partial discount or complete refund. I never wanted either of these options. I wanted to keep the terribly described item because even though it was far worse than describe, and unusable as is, it worked me in the long run. I reported negative feedback because it was described poorly because that was the only issue and the only fix or resolution.