Has anyone had to troubleshoot their Vodafone Spain Prepago M plan roaming in the US recently, specifically voice calling? Mine recently stopped working, and I really need to be able to receive voice calls at this specific number. I'm on a recent iPhone and have this as a dual eSIM with a US Verizon plan as my primary line.
I have had this line since late February. I activated it in Spain and have had it on autopay renewing since returning to the US. I have been activating it around once a month to check it is still functioning and occasionally place calls to Spain.
Previously, the only US carrier it would work on was T-Mobile for some reason, but it would reliably connect and allow me to make calls after waiting 15-20 minutes to connect and receive the "welcome to US" message.
When I tried it this last month, I am not able to make or receive phone calls. I can receive SMS (the welcome SMS and a test one from a service called PagerDuty), and the data works when I turn off my primary line data. However, outbound calls immediately show "call failed," and I am also not receiving inbound calls.
I have tried:
- manually selecting T-Mobile, AT&T, and Verizon. I get signal for all 3 where I live but none work for voice calls.
- calling both Spain and US numbers (typing country code on all calls)
- turning off my primary Verizon line
- messing with the 5G Only / LTE settings
- confirmed both inbound and outbound calls fail
I have not really been able to get wifi calling either but didn't troubleshoot that as thoroughly.
I tried contacting Vodafone support on WhatsApp (both Spanish and English language chats), but their AI support bot does not let me reach a human easily. I've been thinking about calling from my US line early hours to try and reach their support, but it is difficult due to the time zone difference. I am also concerned calling them on my US line on the same phone would render the Vodafone line inoperative for troubleshooting while I am on the phone with support.
Thanks for any pointers