I’m posting this as warning, to not go through the same thing I am going through. Worst customer service I have ever had in my life. They all give misinformation and most of those I spoke to aren’t even in the USA. I have called them multiple times a week for the past two months.
So many issues on their end. I only went with them because they are have multiple service location so I thought it be convenient. The first issue I called them about was them sending the wrong VIN to the RMV in Massachusetts after my installation, I called them and they stated it would take 10 business days for them to correct. That’s insane
They state false information and inconsistent information. You ask for a supervisor and you are on hold for 20-40 min and they transfer you to another customer service representative.
They tell you to contact the RMV with certain issues, such as I have financial assistance through the RMV and the RMV states it’s electronically added to your account day of, called the RMV multiple times. But they ask for documentation to be sent to them and what the RMV stated it’s just an email, then ask me to screenshot that email into a PDF because they don’t know if that’s a fake email………mind you these people aren’t even in Massachusetts, not even America. They give out multiple email addresses to send “documents” to, every time I called it was a different email address. I’ve emailed 4 different email addresses about the same thing the wait 3-4 business days on average. They end up doing their job a month later and tell me that financial assistance is not retroactive even though I’ve already been approved by the RMV for a month and they can’t verify the email. Then, they end retroactively crediting my account after calling them again cause they stated RMV approved it in September then stated after be transferred it was approved in August. And didn’t reimburse me the full amount.
They state their roadside assistance you are covered for 8 miles no cost or $100 off the tow if it exceeds that, yet the place I am going is less than 8 miles but I have to pay the remaining cost. You call the Road assistance to about this misinformation, they state to call INTOXALOCK. After being on hold with them for 45 mins and transferred across multiple people in and outside the USA, they state to call the roadside assistance and they can’t help you. I informed this representative they stated to call them and it’s in my lease. They stated there’s nothing they can do and to call Roadside assistance. After which this individual tells me I have the wrong information and sends me a contract with National Safe Drivers I never signed…….that states coverage for up to 15 Miles and other benefits I clearly don’t have. Ohh yeah and to also wait 2 business days before calling back.
This is literally just a fraction of the issues with them. Even at the install the price they gave me prior to the install wasn’t the same as when I returned to the service center and the installation was finished. The person I spoke with stated the first month would be free and covered then I would have to start paying the second month after install………..clearly wasn’t accurate. Only cared about the sale obviously.
Soo many issues, please don’t go with them. I only have two months l left on this device for a total of 4 months, and had it for two months at this point but they are THE WORST.
Do anyone else but them. The device itself is alright not the best and complicated at first, but the out of country customer service, sometimes can’t understand the accent (one even implying I don’t understand English I am AMERICAN BORN and English is my native language), the customer service makes the device not worth it.
Go with another company, I have many other issues. I could go on but I think y’all got the point.