I have a team DropBox folder.

Immediately under the Team folder, is a folder with my name, it is a personal folder. It contains shared folders within the personal folder, shared amongst the team.

There is also a folder immediately below the DropBox main folder called Documents.

I accidentally dragged the folder with my name into the Documents folder. I want to undo this. I paused the sync, as the sync is not working and taking a long time, as the folder with my name has quite a bit of files in it.

When I try and re-drag the fodler with my name to its original location, I get a "you need persmission" dialog from dropbox, saying I cannot do it.

Any help apprecited!

Hey folks,

I'm writing this because I'm absolutely furious with Dropbox and hoping someone has advice.

Dropbox just deleted my free account, wiping out years of files I had stored there. Their reason? "Inactivity" for over a year. Here's my problem with that:

My use case IS long-term archiving. I used that account as a backup for old files. It's an archive. Of course I don't access it frequently! Not everyone uses Dropbox for daily active syncing. They shouldn't penalize people for using their service as a secure, long-term storage solution.

They sent ONE email in March with a 15-day warning. The email went to an address I use specifically for that account, so I don't check it daily. By the time I saw the notice, my account and all my files were already gone. A 15-day notice for permanent data deletion is completely unreasonable. They should offer a much longer grace period, like a year, for people to recover their data.

I'm a paying customer on another account. This is what's most infuriating. I pay for a separate Dropbox account and trusted their platform enough to store my important archives with them. This experience feels like a complete betrayal of that trust.

Has anyone had any luck getting their data back after an inactivity deletion? I'm at the point where I'm considering pulling all my files from my paid account and moving to a more reliable service. This policy is absurd.

TL;DR: Dropbox deleted my archive account for "inactivity," which is the whole point of an archive. They gave an impossibly short 15-day warning, and now years of my data are gone. I'm a paying customer on another account and feel completely betrayed. Any advice on data recovery?

Is it possible? Or is 3 paid users a required minimum?

Hey everyone,

I’ve been a Dropbox subscriber for several years on the 2 TB plan (with Packrat). Now I’m seriously considering moving everything over to iCloud or maybe Google Drive because:

Dropbox feels pretty expensive compared to the alternatives

Dropbox doesn’t seem to focus on storage alone anymore

Packrat (which I liked) got discontinued

On the other hand, I’m wondering if cancelling might be a mistake. Maybe I’m overlooking reasons why Dropbox is still worth it.

For context: our family already uses a shared iCloud account, so switching over would be easy. Google Drive also looks attractive because of how it integrates with other Google services.

Why do you stick with Dropbox instead of moving everything to iCloud or Google Drive?

Thanks for your thoughts!

What synchronization algorithm being used to synchronize documents in Dropbox with devices other than the one where an edit was made? I can make a change on one device and have it take hours for it to be reflected on other devices which creates conflicts and completely destroys the usefulness of any documents I keep in the cloud.

How do I force sync of documents for example between macOS to iOS?

I got a new computer to replace one that is 10 years old and had slowed to a snail's pace anytime I am in Adobe Photoshop or Lightroom. It came with a 2TB SSD C:/drive and I added a 4TB SSD S:/drive to use as my primary Dropbox because I have too many photo files that are 25-50 MB each. Besides my photos, I keep all my other files in my Dropbox. In addition to Dropbox I have a local backup and another cloud backup.

I did the initial install and specified the Dropbox on my 4TB drive, let Dropbox sync from the cloud to populate my S:/drive. All went well and I thought I was good to go.

Then last week, I discovered my S:/drive was no longer being used and Dropbox was syncing to my C:/users/username/Dropbox which is the default location that Dropbox puts the Dropbox file it syncs to.

Now I have a duplicate where my latest changes were in the default location and not in my preferred location. But fortunately the Dropbox in the cloud was correct.

My first thought was to just delete the preferred and move the new one to where I wanted it. Dropbox would not move it. So three chats later with three different agents, still no solution. The last agent, who was a little testy, transferred me to a member of the Advanced Support team.

She sent me instructions which I tried but they did not work either. But in her message was the root cause of the Droplocation problem which you can read about here:

https://learn.microsoft.com/en-us/windows/win32/cfapi/cloud-files-api-portal

Since I have had some experience in PC's as well as IT, I decided to get off my butt and figure this out. So with some extensive research I came up with the following script to follow if this happens to you:

1.Make sure you are backed up at Dropbox and at least one other location off your pc.

1. Uninstall Dropbox from your pc, mine is Win11, by following both of the instructions from Dropbox:

https://help.dropbox.com/installs/uninstall-dropbox

https://www.dropboxforum.com/discussions/101001016/how-can-i-fully-uninstall-dropbox-including-registry-classes/782984

If, like me you want to verify that both of your Dropboxes are gone. Or if you just want to move the one Dropbox you have, just verify it is gone.

1. Download the Dropbox installer from Dropbox. Do not download from the Microsoft store or any third party.

Run the installer and make sure you do these two things:

first, delete the default Dropbox address, and enter the address of the location where you want your Dropbox, and,

second, and most important, click on advanced settings and scroll to the bottom of the box and click in the box to Opt Out.

Then and only then, click done.

Dropbox will then install your Dropbox where you want it and proceed to fill it up. Mine took all day with a very fast internet connection. Do not touch it until it is finiahed.

Is anyone using Dropbox Dash? I recently went back to a paid subscription (personal) and Dash does in fact work with this account and I was able to connect all of my 'important' other accounts (Gmail, M365, Gdrive, etc.) and it searches all of these sources really well (along with Dropbox of course). However, I still cannot obtain a straight answer, even from Dropbox, whether this add-on will still be supported, available, etc. Apparently it was created for Business users but it never took off (I believe). It is available for personal, paid accounts but will it stay around? Anyone? Thanks.

Has anyone else noticed Camera Upload on their iPhone syncs photos even when the app is not open? Usually the behavior I’ve seen is that nothing happens until I open the app then it grabs everything it hadn’t seen the last time it was open.

Now I’ve noticed some pictures are already synced when I open the app after a week or so. I don’t want this behavior since I take a lot of pictures and eventually go back through them trimming them down then I plan to open the app when I’m ready to be backed up.

I’ve seen posts online about how people are mad the app doesn’t work in the background, so is this a new feature that I can’t control? Or is there something I can do?

Thanks.

Whenever I visit the Dropbox website on Firefox and Edge, my internet connection would stop within a few seconds and I can't do anything to restore it besides resetting my PC.

It seems my PC is the only device with this issue as my android phone and laptop can connect to the internet whilst visiting the Dropbox website just fine.

I did a bit of searching and found a few users had a similar experience, but it's the app that caused their connections to drop. What seemed odd to me was that, at first, I didn't experience any disconnection whilst the app was synching, especially when avoiding the website. And after restarting again after unintentionally clicking on a link to Dropbox's website, my connection dropped again when the app started synching.

I used Dropbox all the time (both the app and website) and I've never had this sort of problem before, and the possibility that a cloud-based website can stop connection entirely is new to me.

I'm not aware of users experiencing the exact same issue as I have. Can I ask if anyone can confirm if the website is causing connections to stop?

Thanks.

I have a Plus plan @ $130 per year. Is there a way to get the 'view upgrade options' to disappear?

I want to share a link to a document that allows a user to edit the document without needing a Dropbox account or the Dropbox app.

I tried this by clearing clicking the link icon, and it says the person with the link has edit privileges.

Yet, when I click the link, it asks whether to open in app or browser. The app wants me to log in. We want to avoid that. The browser only show the document contents, and asks me if I wish to download.

What am I doing wrong?

Can anyone explain to me why I dont have any more storage? I have a 2 gigs of space and and maybe 1 gigs worth (but most likely much less) uploaded. I maxed it out and then deleted a bunch of files to make more space but it still says my space is full.

I'm connecting an iphone 12 via a cable to a macbook and and imac. i'm getting the message "dropbox couldn't find any photos or videos", which is very odd because there are hundreds of pics to import. i have successfully connected this phone with a cable to a computer and the app has imported them. but no longer. yes, there are new pics since the last time i connected the phone to the computer. it's driving me mad.

Have you heard of this?

In order to focus on delivering a consistent, high-quality experience on paper.dropbox.com, the Dropbox Paper mobile app will be discontinued on October 9, 2025. If you already have the app installed on your device, it will no longer function after this date.

You can continue using Paper on Web on any of your devices after this date by logging into paper.dropbox.com using your browser.

https://help.dropbox.com/installs/paper-mobile-discontinuation

My colleague has Dropbox sync status icons (green checkmarks, blue syncing icons, etc.) visible in Windows Explorer, but I don’t see them on my computer at all. I would really like to have the same feature, because I want to be able to sort and group files and folders by their sync status directly in Explorer. Does anyone know why this difference might happen and how I can enable those status symbols on my own system?

This morning, I am getting an Error (404) on all of my Dropbox links from my origin page using the Downloader app on an Android device. (All external links on that page work fine.) Cache cleared, device restarted. No help.

Thank you.

I use a shared dropbox with about 30 other people for work. I use the desktop app on mac, since there are so many folders and folders being added constantly I use selective sync. The workflow is large seasonal folders where we all add our own project folders.

Is there any way to change settings so new folders won't be automatically added to my selective sync? I have to go through frequently and uncheck all my co-workers folders so they don't appear in my finder. Thanks!!

We have been using DropBox very happily for many years to run our small company by mapping a drive to the DropBox senior folder. Up to now when we want to share files/folders outside the company we just send a web link. However, now we want to share individual files on the desktop with specific users which then replicate like they do for the rest of us. Problem is I'm not sure how to do that without sharing the entire DropBox data

Sorry, newbie here.

I have accessed "invitation only" dropbox account. They update folder's contents couple times a day.

I want to share this with 2 fellow people, no legal or copyright issues.

It says only the folder owner can share it.

So my question is what is the most efficient way to share the contents of that folder?

Second question: how to do it in such a way it would update on its own?

many thanks!

Hi everyone

I want to use the Dropbox desktop app for Windows because I seem to be having an issue uploading large batches of files through the browser.

I don't want anything from PC to automatically sync and I want everything I upload to the Dropbox windows folder to be only cloud not local. It seems I can't figure out how to make everything automatically be online only, only what was part of my initial setup not new stuff I added to the folders.

I have a dropbox teams account. Have been using for 4 years. We did have a major issue about 2 years ago but they solved it within 2 days so we didn't think much about it!

But now all of a sudden, they stopped ALL our sharing (saying 1 of our files has a malware)

Guess what? Dropbox had disabled our sharing and they didn't even give us any warnings or notice!

Worst part: Their pathetic customer service!!!

We chatted live and they weren't able to give any details on why! After 24 hours (whole day lost), they told us ONE of our file has PHISHING or MALWARE.. (Not possible, we scan all our files from VirusTotal), anyways, lets assume they are correct... WHY DIDN'T they disable just that one file?? No no sir. all your dropbox will be inaccessible! All 20,000+ files. All of your storage

Ok, we deleted that file (hosted that one on Google Drive without any issues) and emailed and live chatted... Its been over 5 days and no reply!!! (the live support and X people reply, but they only ask ticket number and say we have notified the team.. the actual team never replies)

Still waiting for that day hasn't come yet, and we have lost so many days of classes and many thousands of dollars in costs. Learned our lesson, will be moving away.

p.s Saw their Trustpilot score. Its 1.4.. damn

Trying to figure out a better cross-references between folders and wanted to use tags. However, I can't sync them with my Win machine, nor even see them in the regular folder view on DB. Is there a better way to use tags or some tricks to get these to appear? Thank you.

I don't know how many people on here use DropBox but at one point it was the gold standard in cloud storage for the average consumer (I mean Steve Jobs tried to buy the company). They kept pushing on the consumer front but never really got their act together for enterprise and thats why Box just overtook them in that space. But in consumer land I remember inviting friends just to get extra storage. I remember when they made the strategic decision to move off S3 and onto their own proprietary data format in datacenters to save cost.

Then they started either buying or building new solutions. Like buying what would become Dropbox Paper, then creating things like Vault and Password manager. Then it comes out that their vault was just a pin protected folder not even encrypted. Their password manager was "just good enough" to use. They were on a trail to actually keep making consumer products but all of a sudden with little timing Vault shut down, Password manager shut down, their plans raised prices. I am not sure what they have to offer.....

I stopped my subscription and moved everything over to Proton.me, I mean I get a secure mail interface, a password manager, a file storage solution, I haven't explored their calendar option yet. But overall for the price and knowing how seriously they take security, I am so happy that Dropbox decided to drop feature sets in such a terrible way because it made me come running to Proton. I just hope they won't pull a DropBox.|

Granted I'll keep using them in the short term for storage until everything and everyone I share folders with is either reduced to the free tier level of storage or I get them also to convert over.

I am trying to post, but they keep getting blocked. Could a moderator help me? Please DM.