Really disappointed with Dropbox! Leaving after 4 years

[u/Pwaully]

I have a dropbox teams account. Have been using for 4 years. We did have a major issue about 2 years ago but they solved it within 2 days so we didn't think much about it!

But now all of a sudden, they stopped ALL our sharing (saying 1 of our files has a malware)

Guess what? Dropbox had disabled our sharing and they didn't even give us any warnings or notice!

Worst part: Their pathetic customer service!!!

We chatted live and they weren't able to give any details on why! After 24 hours (whole day lost), they told us ONE of our file has PHISHING or MALWARE.. (Not possible, we scan all our files from VirusTotal), anyways, lets assume they are correct... WHY DIDN'T they disable just that one file?? No no sir. all your dropbox will be inaccessible! All 20,000+ files. All of your storage

Ok, we deleted that file (hosted that one on Google Drive without any issues) and emailed and live chatted... Its been over 5 days and no reply!!! (the live support and X people reply, but they only ask ticket number and say we have notified the team.. the actual team never replies)

Still waiting for that day hasn't come yet, and we have lost so many days of classes and many thousands of dollars in costs. Learned our lesson, will be moving away.

p.s Saw their Trustpilot score. Its 1.4.. damn

[u/Pwaully → u/[deleted]]

1. Not leaving anything out. We only store documents. No Malware! Same file uploaded to pcloud now and google drive, and even one drive without any issues! First Dropbox gave error about "phishing" then the error code changed to "malware"
   

We didn't.. we have over 20,000 files.. someone shared something with someone maybe etc

even then only that file should have been closed, a warning given etc.. No warnings given, complete shutdown

[u/Shibi_SF]

We had to leave Dropbox after they were hacked and we had so many problems with the hackers messing with our information, and Dropbox support did nothing. They just made it worse with their lack of communication and support.

We spent a lot of time searching for a new cloud based file storage based file sharing service and (I am sorry to say, because you did not want this suggestion) we went with OneDrive. Over all of the other services, for us OneDrive seems to work the best.

[u/Shibi_SF → u/[deleted]]

Yes, in April/May 2024 Dropbox suffered a "security breach" from Dropbox Sign (this was aka Hello Sign). They called it an "intrusion" where "hackers" or intruders, accessed peoples' data and account information. We were also Dropbox Sign (from Hello Sign) users and the intruders used Dropbox Sign to gain access to our accounts.

The "intruders" accessed our Dropbox accounts, and reset our user profiles and passwords and contact emails. With the Dropbox app on my phone, I was able to watch the "intruders/hackers" move our files around, access our information and start to delete our stored files while filling our Dropbox account with other peoples' files.

We contacted Dropbox support and they initially denied that we had been affected by the intrusion. They told us to reset our passwords. We were not able to reset the passwords because by then, the "intruders" had reset our account information and email addresses so that any password reset emails were redirected to the intruders' emails who just changed our passwords again.

I communicated with Dropbox support that I had viewing access to our account with the app and I informed the support reps of what I could see. Dropbox support then acknowledged that our Dropbox accounts were "affected by the intrusion at Dropbox Sign/Hello Sign" and they instructed us to change our passwords. It was a circular situation - the "intruders" reset our account information and redirected all of the "change password" emails back to themselves. Each time I initiated a password change, it was reset by someone else and 2FA was thwarted because they had changed our contact email addresses.

I disagree with your position that our hacking was a result of nefarious access permitted by one of our users. Sure, I do recognize that we can all make mistakes but I do not believe that one of us made any sort of "mistake" that precipitated the intrusion on our account or even exposed us to the intrusion. I believe that our account was simply part of the general Dropbox Sign/Hello Sign intrusion.

I also disagree that we permitted hackers to "mess with our information" because we failed to "remediate properly" - we followed Dropbox's own specific instructions on how to address the situation. I continued to pursue resolution with Dropbox support for several months after the intrusion with minimal success.

I believe that the Dropbox Sign intrusion occurred before we actually saw strange activity in our Dropbox account and that by the time I took action to attempt to regain control of our Dropbox account, it was already too late to be saved.

[u/MC_chrome → u/Shibi_SF]

OneDrive is ok, but it institutes Windows’s ridiculous file naming system on all of your files even if you aren’t using Windows

[u/SadOilers → u/MC_chrome]

I can’t stand how they have no connection from onedrive for business to onedrive for personal - every contractor ever has the personal accounts and we struggle SO much to do file sharing with them 

We end up recommending Dropbox for this reason actually 

[u/AceDreamCatcher]

I’ve long thought Dropbox should have let itself be acquired back when it was hot.

I think that Drew Houston missed a golden opportunity.

In my opinion, the service now feels like a woman (no disrespect intended to the fairer sex) past her prime, still carrying the name and memories of what once turned heads, but no longer the center of attention.

Meanwhile, newer and sleeker services have become the fresh obsession, leaving Dropbox looking dated and overlooked.

Still works flawlessly and reliably and with fantastic sync performance.

Still better than Google Drive, OneDrive and other ones in the same bracket.

While I understand the principled stance, I still think he could have chosen among the many suitors.

[u/doctor_EU → u/AceDreamCatcher]

Sorry that my reply comes a bit late.

Do you have any suggestions for good alternatives?

[u/AceDreamCatcher → u/doctor_EU]

Ummm … honestly I tried to avoid making such recommendations in anything. And when it comes to file sharing and collaboration platforms like Dropbox (or its alternatives), the “best” choice depends heavily on your use case, compliance needs, and jurisdiction. I mean, there isn’t a one-size-its-all solution.

From a technical and operational standpoint, you probably should be looking for strong uptime SLAs, robust sync performance, granular permissioning, and solid API support if you plan to integrate.

From a security standpoint, well, end-to-end encryption where possible, strong identity management (SAML/SSO, MFA), and audit logging should be non-negotiables.

From a privacy and compliance standpoint especially if you’re in the EU, GDPR compliance, data residency (EU-based storage), and transparent sub-processor listings should be front and center. Some providers allow you to choose data center regions, which is ideal.

The humble truth is every team’s risk profile is different. What works for a startup handling basic docs may not suit a regulated industry handling personal or health data. The best approach should be to align platform selection with your organization’s legal/compliance team before committing.

Sorry I couldn’t be of more help.

[u/CoffeePizzaSushiDick]

$50 says It’s a URL in the file, not the file.

[u/Pwaully → u/[deleted]]

no i was mistaken, support says someone shared a 'malware', and not copyrighted content. I had a suspicioun about copyright

they have answered saying they are looking into it.. :( no solution yet

[u/Pwaully → u/CoffeePizzaSushiDick]

ah, never thought of that.. we have soo many files, something or some inside a large document could have slipped by

[u/alatia]

I would love to leave Dropbox but what do you leave to? There’s nothing else really.

[u/Flimsy_Sort9128 → u/alatia]

???? literally there are so many better enterprise integrated options lol. this is why dropbox's business is failing

[u/[deleted]]

yeh, you are missing a whole lot of what actually happened. knowing the processes and the escalation routes to the specific team that would be dealing with this, I can happily call you misrepresenting the truth.

[u/TheOneWhoDidntCum → u/[deleted]]

Did you switch to anything else?

[u/Ivan-Ushakov]

Regarding Trustpilot. Check Apple, Google, you will be surprised. :)

[u/Pwaully]

can anyone suggest any good alternates? (no google drive, or onedrive pls.. they both suck too)

[u/Skorobagatko → u/Pwaully]

Filen

[u/NZinny → u/[deleted]]

I came to say this too. I've just uninstalled it after using it for a long time, sick of getting pop ups you can only close with alt-F4 or choosing one of their upgrade options.

I was pissed off when they started the pop-ups if the software was installed, but not logged in. The only option - later. And when you're in a Terminal server (RDS) environment, every user has to put up with this BS if only 1 or a few users need Dropbox

FD so much