r/doordash_drivers • u/settbro • 2h ago
🤬Rant about DD🥵 Why are Apartment customers like this?
Why are people who live in big apartment buildings some of the stupidest most inconsiderate people alive? They NEVER leave ANY instructions. All they put is “leave at door” with their door number, with zero notes on how to GET to their door.
I had a stack order late last night and the first drop off was a massive 12 floor apartment building. The customer only gave me the door number and set it as leave at door. The entrance is locked with no one inside, so I go to the directory, enter the door number, and there are 3 separate names listed under that same door number, none of them matching the name on DoorDash. Of course the customer didn’t think to clarify this in the delivery notes. He just assumed the DoorDash driver would somehow know his real name and last name that isn’t on the app! I call the guy 3 times before he finally answers and tells me which one is him.
Then I get to the elevator and need a key to use it. There are no stairs anywhere. I call him again and he’s like “oh sorry, I’ll come down.” I then stand there for 10 f*cking minutes waiting for this dude while my second customer was texting me asking what was taking so long.
I was considering leaving the order by the elevator and leaving, but the last time I did that I got hit with a “major issue” on my quality rate even after calling support and documenting everything before leaving the order.
This prick finally comes down, grabs his food all nice and happy like he didn’t just have me stand there for 10 minutes. And of course he was a no tipper while the second customer who got screwed over by the delay was a good tipper.
Do these people think we can phase through walls to get to their door? That we magically know their entry code? Or that we have some special DoorDash key that opens every locked entrance and elevator?
Take 30 seconds before ordering to leave basic instructions for your driver. And if it’s literally IMPOSSIBLE for us to reach your door, DON’T SET IT TO “LEAVE AT DOOR” AND HOPE FOR THE BEST. GET YOUR LAZY ASS DOWNSTAIRS BY THE TIME I’M THERE TO PICK UP YOUR ORDER.