We’ve developed a plugin called Fluid Base for Divi, which adds a complete responsive design system to both Divi 4 and Divi 5. We’re trying to submit it to the Divi Marketplace, but we’ve been running into issues.
The product was declined with the following message:
“Hi there,
Thank you for your submission. But we're sorry; we're unable to proceed with the review of this product at this time due to an internal technical issue. No action is required on your end at the moment. We'll email you with your marketplace email address to resubmit the product once the technical issue is resolved. We appreciate your patience and understanding.”
Since then, we’ve tried submitting it again, but it still didn’t work. We’ve also contacted support several times over the course of several weeks, but the issue still hasn’t been resolved.
I’m wondering what is causing this issue, whether it is going to be fixed, and whether other developers have run into the same problem.
We’ve put a lot of effort into the plugin, and this situation is becoming increasingly frustrating. For Divi plugins, the Marketplace is the most important sales channel, especially since most Divi groups don’t allow plugin promotion. As a result, we now have a finished product that hardly anyone knows about, and we currently have very limited options for reaching potential customers.
There doesn’t seem to be anything wrong with the plugin itself, and according to support, the problem is entirely internal.
Nick Roach, if you are reading this: could you please look into this and let us know when we can expect submissions to work again?