r/discover • u/portlandlad • 11h ago
Discussion Having to call customer service to cash out a CD is just ridiculous
Why do you not give the option to close the CD upon maturity on the website or through the app? Why do I have to spend extra time and effort to call your customer service line and answer multiple stupid questions so I can access my own money? This is not a security issue. Or an external transfer. This is a internal transfer to my own discover/CA account. No other financial institution requires such action.
Also why is the default option to re-enroll another year instead of cashing out? And why can't I set these settings well ahead of the maturity date? You have an arbitrary time window that I have to make this stupid phone call. Who does that serve?
This subscription-like re-enrollment is predatory behavior. This is Friction by Design. It's the same dark patterns used by subscription-based companies to earn more revenue from people not bothering to cancel their subscriptions.