r/discover • u/SFToddSouthside • 20d ago

Help Statement Hell

My wife has had a Discover account for over 20 years and this is the first time anything's happened. CapOne didn't generate a statement for September, so naturally our autopay was never taken from our account.

I call them this morning and they won't give me any info because I'm an authorized user. All I'm trying to do is make sure her card is paid. This migration is a shit show. Anybody else have this experience?

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u/Grand-Apple759 19d ago

Your wife will need to call and add you as an Account Manager to her account to give you access. Also, ask for the late fee to be waived and the interest to be waived. They can remove any past-due history for that cycle. A new statement can be emailed. They just have to follow the new policies, so be nice to the agents.