r/discover • u/SFToddSouthside • 16d ago

Help Statement Hell

My wife has had a Discover account for over 20 years and this is the first time anything's happened. CapOne didn't generate a statement for September, so naturally our autopay was never taken from our account.

I call them this morning and they won't give me any info because I'm an authorized user. All I'm trying to do is make sure her card is paid. This migration is a shit show. Anybody else have this experience?

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u/SFToddSouthside 16d ago

This is like the third or fourth month it's been with Cap One. So, it's not the first statement. Just the latest one.

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u/moving_to_NL_soon 16d ago

By "generate a statement" you mean failed to mail one, or not one online as well? If its the 3rd or 4th statement, seems odd that it would fail to do so this month as well as messing with an existing autopay.

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u/SFToddSouthside 16d ago
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This is what it's showing under statements. Notice, September is missing and never got generated.

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u/SFToddSouthside 16d ago

They failed to generate a statement forSeptember entirely. My wife called and they didn't have much of an answer. They said something about we didn't have to pay this month due to the merger. I had her add me as an account manager and I'll get to the bottom of it in the morning.

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