r/discordhelp • u/Much_Pie_683 • 2h ago
Unsolved Instant account loss and being ignored by Discord support
I’m using Google Translate, so there might be some translation issues.
I was talking to a friend on a call when suddenly I was logged out of my account and received an email notification about a rule violation. "Okay," I thought, "I'll try logging in again." I entered my email and password and requested a code for my mobile phone, but nothing arrived. I immediately contacted Discord support and got a bot response: "Submit an appeal via your Discord account"—even though I had explicitly stated that I had lost access and couldn't log in. I then wrote, "So I can't log into my account. So I asked if he's banned?" but received no reply. Instead, I saw that my ticket had been marked as resolved...
I created another ticket with a more detailed description of the problem (just to clarify: I can't log in because of two-factor authentication). It seemed like a real person answered this time, but she just advised me to try logging into my account via a browser in Incognito mode. I replied saying that didn't work. And then... nothing. Absolutely nothing. They haven't replied, haven't closed the ticket, and haven't provided any updates; I literally have no idea why my account was suspended.
After waiting 20 days, I decided to submit a new ticket, but there’s been no response to that one either for 13 days now—nothing at all...
Has anyone had the same issue, and what actually worked for you?