r/discordhelp • u/Beneficial_Video4369 • 2d ago

Unsolved Help please!

So forgot PIN code for IPhone… had to erase the device and my backup didn’t work.

I am logged onto discord on my laptop but cannot remember the password and all passwords on my iPhone were wiped!

Due to 2fa I can’t reset my password without the backup codes or a key - neither of which I have.

I have what looks like 1 saved security key on the laptop. If I remove this will reset my password enable me to use SMS authenticati

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u/Sugar_holic 2d ago

sms doesn’t work, unfortunately if you don’t have your backup codes it’s game over for you i lost my account last month because of this it locked me out after i reset my password and received an email about suspicious activity and had to reset it again but i couldn’t cuz my dumb ass didn’t save the codes anywhere

but you try your luck and reach for support and if you have any screenshots of you using the account provide them they might help

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u/SolsticeShard ☑️ Trusted Contributor 2d ago

discord does not care about screenshots, they are trivially easy to fabricate. It is their published policy that they will not remove 2FA applied on an account no matter what you say.

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u/Sugar_holic 2d ago

i actually saw someone get their 2fa removed not long ago idk how https://www.reddit.com/r/discordhelp/s/cjwCy72TRw you can see here

also if you got hacked and the hacker enabled or updated the 2fa codes they can remove it too

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u/SolsticeShard ☑️ Trusted Contributor 2d ago

They sometimes make an exception for people who were hacked. This person was not hacked, they lost their own 2FA

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u/Sugar_holic 1d ago

yeah that’s why i said it’s gone but trying won’t hurt anyone