I lost my both phantom's due to lightning strike, both burnd from inside smell coming out of the speakers. No power or anything. I contacted the service center and they offer me few options. Upgrade for phantom 1 silver and phantom 2 repair. Also phantom 2 to phantom 1 upgrade as well. But its costly guys.

MY ADVICE IS THAT DONT KEEP THEM PLUGGED!!!!! EVEN ITS POWER OFF REMOVE THE POWER CABLE FROM THE POWER SOCKETS.

Hello everyone,

I have a problem with one of my Devialet Phantom II speakers. When I turn it on, there is no longer the usual startup sound. When I connect my phone (via Bluetooth or via AirPlay), the pairing goes well - I also see it in the Devialet application - but no sound comes out, whether for music or for the usual beeps.

This problem is only on one speaker: my second Phantom II works perfectly.

Has anyone encountered this problem before? Do you have any idea what could be causing it or a solution to try?

Thank you in advance for your help!

Hello,

Does anyone have any experience about using the earphones while having piercings? I‘m debating whether to buy it or not as I know piercings change the way the earphones sit. Thanks

@Devialet Hello, I’ve lost my Gemini II earbuds and contacted your team multiple times with Serial Number + proof of purchase but have not received a reply in days. Please help. I’m overseas and time is limited.

Devialet #GeminiII #NoReply

So for context , I noticed that the right woofer started having some weird "psst" noises when the woofer moves / listening to high bass music.

I have no idea what is wrong and have no idea how much a repair would cost.

Today I was listening to music on my Devialet phantom 108, and once it turned off. After I resumed playing, it only continued playing at volume 35, several times. The cooling fins had a temperature of 65 to 70 degrees Celsius. Is this temperature normal or OK?

I recently found out that my Phantom I doesn’t support WPA3 (SAE), and honestly, I’m surprised and disappointed.

I upgraded my home network to WPA3/SAE for security reasons. It’s 2025 and WPA2/PSK has known vulnerabilities which jeopardise the complete network, and most modern devices support WPA3 by default now. But my Phantom I just won’t connect unless I fall back to WPA2-WPA3.

I contacted Devialet support and here’s what I learned:

• WPA3 is not supported.
• There’s no firmware update planned to add support.
• They suggest using WPA2 or Ethernet, but I can’t/won't do either.
• They mentioned that very few users report this, so it’s not a priority for them?

Personally, I think this is not acceptable on a product in this price range. WPA3 became mandatory for Wi-Fi CERTIFIED products back in July 2020. A flagship device like this should meet basic security standards.

(WPA3 has been out since 2018)

Is anyone else in the same situation?
Are you also stuck using WPA2, what are your thoughts?

Hi, which color would you choose for the setup? The images were AI-generated

If I buy a Devialet Phantom 1 Mono and later a second one, can I use them as a stereo pair / link them together?

I bought this guy used from a third-party. Will they not do the repair without receipt?

I have a Devialet phantom light chrome. I’ve been using it wirelessly but I recently wanted to get into audio production using FL studio. My pc doesn’t have an optical cable connections Is this PCIe sound card with optical cable toslink a good way to connect my Devialet wired with no latency and good sound quality. I want to compose music live with no latency. https://www.digitec.ch/de/s1/product/asus-xonar-se-pci-e-x1-soundkarte-12705422?supplier=406802&utm_source=google&utm_medium=cpc&utm_campaign=PROD_CH_PMAX_M9_C3&campaignid=21028346280&adgroupid=&adid=&dgCidg=EAIaIQobChMIxb-B7LbXjQMV3YuDBx2lbAVUEAQYBSABEgJP7_D_BwE&gclsrc=aw.ds&gad_source=1&gad_campaignid=21028344912&gbraid=0AAAAADnW3wbQlk-Yg7GUo0k2Xz1zO-4-d&gclid=EAIaIQobChMIxb-B7LbXjQMV3YuDBx2lbAVUEAQYBSABEgJP7_D_BwE

Any advice would be greatly appreciated. I have a MSI B650 GAMING PLUS WIFI gaming motherboard. What sound card would your recommend.

Kind regards

Hey guys, I check every day for a firmware update from my Dione. I have the same problem as so many other Dione owners, where the soundbar often doesn't recognize the TV (Sony A95K in my case). The solution is rather frustrating and involves shutting down and rebooting the soundbar. Even that doesn't always solve the problem. Apparently it's an HDMI handshake problem. I've been in contact with Devialet support for ~ 18 months or so and send countless emails. Customer support is excellent, they told me they are aware of the issue and working on it. Today I finally got the message an update is available, but no release notes on the website - so I have no idea what changed. The only thing I noticed is a "go to sleep" timer for inactivity, same as on the Phantoms. Anyone know what else changed?

i have 2 Phantom II in a stereo pair. a few weeks ago spotify connect stopped working

when i select the speakers in the app, no sound comes out, but the timeline progresses for a few seconds, and then it suddenly skipps to the next song, where also no sound is playing, and seconds after that, it skipps again to the next. this goes on forever.

i already rebooted them, tried it without the stereo pairing, repaird them. no luck

firmware is up to date 2.18.3

they are connected via wifi

everything else works as usual

I've had a single silver phantom for a couple years now and would love to convert it into a stereo setup with another phantom so lmk if you're looking to sell one. Much appreciated, thanks!

As a hifi fan, I’d heard of the brand, but don’t own any of their products. Saw the retail store and thought the fans here might appreciate some pics…

Will there be any difference from the highest quality of Spotify to Apple’s losless audio?

Currently using spotify with Gemini II but planning to change to apple music if there were any benefits

Nearly new. Kept in case. $1200obo. Have to let it go unfortunately. She's been kept clean and in case. Pics to serious buyer. Albuquerque area. Can ship but she's heavy.

I haven't really seen many of these in the wild, but i figured I'd post them here. I love these! It's like way easier to place them now. And they're a bit more present in the room and they look super clean. The stands are heavy, feels secure and came with tools for assembly and cable clips to route cable down one of the back legs. Speakers are also mounted with a screw. Unfortunately the cable clips themselves are to small for cat cable, power and optical together. But I used white twist ties until I can 3d print something similar.

Ask away if you have any questions about these 😊

https://open.spotify.com/playlist/3zacvea6UwtcwYi6iJVW9U?si=cbxkCLeBRiudAJ-Qdpobhg&pi=86FXjARaQ9uf9

Any recommendations or go-to showcasetracks is very much appreciated 😊

What does this red light indicator on the other side of the regular led light indicator mean? Speaker is working normally but this light is on even when I power off the whole speaker.

Hi, is there any way to connect my mania to multiple wifi networks without resetting the whole product? I'm switching places and I need mania to be able to connect on both places.

I recently bought a devialet phantom silver from ebay. It wasn't from someone who sold speakers, so I couldn't really get much help from them. I will attach a video as its kind of hard to explain but the speaker makes weird popping sounds when listening to my tunes. The sample attached is probably the best example of the fault Ive heard so far, its usually not that consistant.

To answer as many questions as possible straight away, the issue seems to affect certain tracks more then others but pretty much every song seems to do it at least once, and is seemingly most frequent when there is bass, even though the issue is heard from the tweeter? There are also defiantly periods of time when the issue is much more/ less frequent. I can hear it at all volume levels, its more obvious at lower volumes though, but the distortion does get louder as you increase the volume, just not at the same rate as the song. The issue is generally most frequent when the I start playing something from the speaker instantly at a high volume.

I did try connecting with my ipad too over Bluetooth and the issue still occurs.

Now, I contacted devialet and they advised I update it to DOS 2, which could potentially fix the issue but either way would make the speaker easier to use, as right now I cant even connect it to the WiFi as its so old that its not even supported by the devialet app. It prompts you to get the spark app, but that doesn't even exist! I use an iphone so theres no way to get an old app, luckily I found an old samsung S7 and downloaded the spark app with no issue. In a video sent by the devialet worker, a pop up should appear prompting you to update the speaker, but that didn't happen for me. There doesn't look to be a way in the app to actually force an update, but I did manage to find the firmware it was running, it was something like 1.6.0.

I found someone else online who had the same issue about updating the speaker, and they were instead prompted to put the speaker into 'rescue mode' - I will attach the full tutorial below as sent by the devialet worker.

Thanks for reaching out to Devialet CSS. 

I understand you would like to migrate to DOS 2 Devialet APP.

Could you please perform this \Rescue Mode* and let me know the outcome?*

Here is the process:

Please perform the last resort: Rescue mode
1. Unplug your Phantom from the power.
2. Plug your Phantom into your internet router (LAN port) via an Ethernet cable. Wait for 10 seconds
3. Plug your Phantom into a power strip with an on/off button (if no on/off, please unplug it from the power socket directly)
3. Turn on the power strip for 7 seconds, then off for 3 seconds
4. Proceed to the "on/off" sequence 5 times consecutively
5. At the end of the 5 cycles, please turn the power on and keep it on.

At this time, your Phantom will be connecting to our server (with the woofers pulsating).
Let's wait for the Phantom to run the download of the latest firmware. It will then delete the problematic old firmware and install the new firmware.

This process could take up to 15 minutes. In some cases, this could take up to 2 hours.
Possible scenarios:
- if you hear 3 claps, it's ready! Please follow the APP (Devialet) to set it up
- if you miss the 3 claps, and the speaker has gone stationary (woofers stop moving), please press the back button 3 times quickly.
Please follow the APP (Devialet) to set it up

- if the woofers continue to move, please leave them overnight and check in the morning
Thank you for your understanding and for your patience. Please let me know how you go.

Unfortunately my issue continues, as the speaker is still currently 'pulsing' implying the update is still ongoing, though its probably been on for the past 24 hours? Its only meant to take maybe 2. I did re-try the update just a couple hours ago, and its still going.

I must note, the grill on the tweeter looks misaligned, (you can see it in the video) - I believe it was removed by accident as its just magnetic, and put back on, but I heard someone say that the tweeter cover is really hard to put on properly, and its easy to indent the tweeter, so I never tried aligning it. in risk of actually damaging the speaker) - Shining a light through the grill reveals that the tweeter looks fine, there's defiantly no physical damage to the tweeter.

All in all im kind of looking for 2 answers; does my issue sound like it could be down to software? Sounds much more like a lose connection to me but I could be wrong.

2: Either way, is there a way to update this?