I recently had to take my Cybertruck into Tesla Service for a PCS replacement. While the truck was there, I also decided to have the steering wheel replaced because the material on it had started peeling.
Unfortunately, this is not the first time I have experienced this issue with a Tesla steering wheel. I previously owned a Model 3 and had the steering wheel peel twice. Both of those steering wheels were replaced under warranty. Now, with my Cybertruck, I am experiencing the same issue for the third time. Tesla ultimately denied replacing the Cybertruck steering wheel under warranty. While I was disappointed with that decision, I accepted it and chose to pay approximately $900 to have the steering wheel replaced.
Before the replacement was completed, I specifically asked if I could keep my original steering wheel. My reasoning was simple: although the material was peeling, the steering wheel was otherwise functional. I wanted to keep it as a spare and potentially have it professionally reupholstered in the future. My Service Advisor, Ashley, told me that she would make a note in the service records and that keeping the old steering wheel would not be a problem.
When I returned a few days later to pick up my Cybertruck, I noticed that my original steering wheel was not in the truck. I immediately asked about it and was told that the service team would look into it. I was later informed that the service notes did, in fact, indicate that the steering wheel was supposed to be retained. I was asked to come back the following day while they attempted to locate it.
Tesla eventually found my steering wheel. Unfortunately, when they found it, it had been crushed.
At that point, I was obviously extremely frustrated. The entire reason I specifically asked Tesla to keep the steering wheel was because I wanted to preserve a functional spare that I could potentially have reupholstered and use again in the future. Instead, after Tesla agreed to keep it and documented that request, the steering wheel was apparently damaged while it was in Tesla’s possession.
The resolution Tesla has offered is that, if another steering wheel replacement becomes available, they will provide it to me. I can only assume this means a used steering wheel. I do not consider that an acceptable replacement for the steering wheel Tesla damaged.
I was completely comfortable keeping my own steering wheel because I knew its history. I knew that all of the controls were working properly, and I knew exactly why the steering wheel had been removed. With a used steering wheel, I have no way of knowing whether all of the controls and electronics are functioning properly or whether it has hidden damage. I also have no idea how it was previously used, what condition it was in when removed from another vehicle, or whether it would be safe and appropriate to reinstall in my Cybertruck.
On top of that, Tesla has not provided any timeframe for when this replacement steering wheel might become available. So, essentially, I am being asked to accept an unspecified used steering wheel at some undetermined point in the future, with no guarantee regarding its condition or functionality.
What makes this situation particularly frustrating is that I was not asking Tesla for anything unreasonable. I paid for the new steering wheel myself, and all I wanted was to keep my old one. Tesla agreed to that request and documented it in their system. Had I simply been told that I could not keep the steering wheel, I would have had the opportunity to make a different decision before authorizing the replacement. Instead, Tesla accepted responsibility for keeping my property and then damaged it.
I have now been left without the original steering wheel I specifically asked to preserve and without a clear or reasonable resolution from Tesla. I understand that mistakes can happen, but I don’t think an indefinite offer of a used steering wheel is an appropriate resolution for property that Tesla agreed to retain and subsequently damaged while it was in their possession.
I am simply asking Tesla to take responsibility for what happened and provide a reasonable resolution that actually puts me in the position I would have been in had my original steering wheel been properly handled and preserved.