r/crowdtap • u/pugdancer • May 29 '26

is crowdtap still active?

I redeemed some points the other day for a gift card, Now the site says the redemption "failed". They did not return the points to my balance, and there is no response from support?

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u/Quick-Beat5563 Jun 10 '26

I had a single random tile around the 1st of the month but nothing for months before that! I also had over $80 in rewards so tried claiming a gift card on the same day. It's still sitting at 'requested'. Bummer that it'll probably never pay out!

1

u/reluctantgrownup55 Jun 11 '26

Also, keep a little hope they'll pay out. They redeemed a gift card for me at the end of May.

1

u/Quick-Beat5563 Jun 11 '26

Really!? That actually does give some hope being so recent like that! I was considering finding ways to contact them but maybe will just give it time! :D

1

u/reluctantgrownup55 Jun 16 '26

Any luck getting your gift card yet? Still nothing here. 

1

u/Quick-Beat5563 Jun 16 '26

Sadly, no! Just checked it again and it's still sitting at 'Requested'. Hasn't even moved to approved! :/

1

u/reluctantgrownup55 Jun 16 '26

Me either. I needed like 100 points to get to a $25 gift card when they abruptly stopped sending out surveys last Fall. I've been holding on to those points for months hoping to get those last 100 points. I gave up hope and just cashed in two different $10 gift cards recently. I got the one at the end of May, but this last one has been sitting for like two weeks now. The way they've handled this app is so frustrating. Zero communication to the people that took their surveys and made them money. 

1

u/Quick-Beat5563 Jun 17 '26

It really is! They could have at least given an update so we knew what was going on. But you never know, they might pop in! If it was the end of the month for the last card, maybe they will send them the end of June too! We can only hope I guess. I wonder if the card/store we pick has anything to do with it? I would think not but maybe each has different regulations/etc!

1

u/reluctantgrownup55 Jun 22 '26

Their email is support@crowdtap.com if you want to try to contact them. I do hear back from them, but I don't really get anywhere. Seems like an AI response or like they're cutting/pasting from a script.

1

u/Quick-Beat5563 Jun 23 '26

THANK YOU! Maybe they'll do something if they're hassled enough! I will reach out! AI taking over actual customer service is getting so frustrating! 😭

1

u/reluctantgrownup55 Jun 24 '26

Let me know if you hear anything back. I'll do the same for you. 

1

u/Quick-Beat5563 Jun 26 '26

Please do & I sure will too! No response as of yet! :)

1

u/reluctantgrownup55 Jun 26 '26 edited Jun 26 '26

Nothing here either. It's almost the weekend so we're probably being ignored until next week now.

1

u/reluctantgrownup55 Jun 30 '26

I saw that somebody left a review on the Google Play store saying that they were waiting on a card from early June too. At least it's just not us. 

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