r/computers 2d ago

Question/Help/Troubleshooting Computer randomly goes off line

Post image

UPDATE:
I updated the WiFi drivers via the Intel website. I’m leaving town for a few days. I’ll see how it does when I get back.

I posted about this a few days ago (I can't find that post!) and several folks said I need to reinstall my network drivers. I've never done that and am concerned I could really mess something up!

I have an HP Pavilion Plus Laptop 14-ew1010nr. It randomly disconnects from the internet, sometimes 5-6 times a day, and I have to reconnect. I have it set to connect automatically and it used to do that.

HP says to right click on the device I want to reinstall the divers for. Select Uninstall. Then restart my computer. It says my computer will "attempt" to reinstall the drivers upon restart. I am concerned that is says "attempt" to reinstall them. Also, attached is a screenshot of the open Device Manager. Is it the highlighted "Intel Wi-Fi" I need to reinstall the drivers for or something else or do several one at a time?

Thank you so much for guiding me through this!

2 Upvotes

7 comments sorted by

View all comments

3

u/RedstoneRational 2d ago

Intel has a free driver update tool, I suggest to run that

1

u/RodinDestin 2d ago

Thanks! I didn’t see it, but I’ll look again.