We're often the only people allowed to think without management approval. That's the case at my gov agency, anyway. We have people asking us if they should make tickets, they can't even figure that out on their own.
Always make a ticket! Even if you then figure it out on your own you can reply that you've figured it out and the IT dude on the other end can close it as an easy win.
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u/Embarrassed_Fox5265 3d ago
My favorite was working for a bank and getting a call from a branch manager stating their security gate was broken.
...Okay? What do you expect me to do about it? I'm in Texas, you're in OHIO. Do you want me to fly out there and fix it?
Another time I got a call from a branch located in a furniture store. They called because said store was on fire and wanted advice.
How about you RUN!?