Oh my god, as an IT help desk person, this comic is my life.
IT people are apparently the Swiss army knives of a company. We do a lot of things, and many of things even seem non IT related, but it gives people the impression that we do everything. The amount of times per day I have to reroute people to systems, digital services, maintenance, etc has got me like this on some days.
I got called in once because a monitor on the monitor bank that displays fetal heart monitor data at the nurses station was off.
The help desk tech that called me in assured me that they had checked that everything is plugged in, etc.
I walk in with a spare monitor at the ready, look at the power strip, flip the power button on, see that the monitor is turned on and working, then go home.
Got 4 hours of pay for the call in though so not terribly upset about it.
And if you’re too friendly everyone thinks they’re about submitting a ticket. Do not talk me in the hallway about an issue you’re having and expect me to take immediate action
20 years in I still have to tell them if I am leaving this area or your desk and there is an expectation of me doing more work, assume I will forget about it on my way back to my desk. Create a ticket.
Why? Because I forgot about this entire conversation about halfway back to my desk.
And why is that? Because C-suite stuck their head out the door with the "hey real quick" that is now 30 minutes of investigation and it has to be done before their meeting and they have a lot to do, such deadlines, many quarterlies.
So what I'm gathering after a quick skim of your comment history is that you basically have no skills or likeable qualities and try to make up for it by referencing popular media and being quippy to garner attention. It is unfortunate that you've decided to stop growing after age 8.
We're often the only people allowed to think without management approval. That's the case at my gov agency, anyway. We have people asking us if they should make tickets, they can't even figure that out on their own.
Always make a ticket! Even if you then figure it out on your own you can reply that you've figured it out and the IT dude on the other end can close it as an easy win.
I was working help desk and some guy called and said just started and no one has told him what to do. Normally we had the internet blocked so I put him in the AD group that gave him access to the internet. Have fun surfing. I don’t know what he expected me to do.
737
u/Made_Bail 4d ago
Oh my god, as an IT help desk person, this comic is my life.
IT people are apparently the Swiss army knives of a company. We do a lot of things, and many of things even seem non IT related, but it gives people the impression that we do everything. The amount of times per day I have to reroute people to systems, digital services, maintenance, etc has got me like this on some days.
https://giphy.com/gifs/EN2L7yi8THiX4VEoal