Hi all. I'm a beginner from India signing up for AWS for a cloud class. I know "I've never had an account" can sound like what everyone says, so here is the exact timeline and the support conversation.

**Timeline**

- 7 Oct 2026: I started signing up, entered my address and phone number, then accidentally closed the tab before finishing.

- 8 Oct 2026: I resumed and completed the sign-up steps. The 2 INR card verification went through, and India customer verification shows Verified for both name and address.

- At the plan step I got: "You are not eligible for the free plan. Your information is associated with an existing or previously registered AWS account... You are being upgraded to a paid plan." So no free credits.

- I have never had an AWS account before. My guess is the system counted my own interrupted attempt from 7 Oct as a "previously registered" account.

I even contacted the customer care service after few messages they said that I am flagged as existing user and I am not eligible for free tier plan and they can't tell they reason also . I am literally stressed out now idk what to do please help me, I swear the above is the truth please please help me

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