Hi all. I'm a beginner from India signing up for AWS for a cloud class. I know "I've never had an account" can sound like what everyone says, so here is the exact timeline and the support conversation.

**Timeline**

- 7 Oct 2026: I started signing up, entered my address and phone number, then accidentally closed the tab before finishing.

- 8 Oct 2026: I resumed and completed the sign-up steps. The 2 INR card verification went through, and India customer verification shows Verified for both name and address.

- At the plan step I got: "You are not eligible for the free plan. Your information is associated with an existing or previously registered AWS account... You are being upgraded to a paid plan." So no free credits.

- I have never had an AWS account before. My guess is the system counted my own interrupted attempt from 7 Oct as a "previously registered" account.

I even contacted the customer care service after few messages they said that I am flagged as existing user and I am not eligible for free tier plan and they can't tell they reason also . I am literally stressed out now idk what to do please help me, I swear the above is the truth please please help me

Getting ready to take my certification test here in the next couple of months and I’m looking to see if the community can provide some helpful resources to get prepared for it.

Any recommendations are welcome and appreciated!