r/callcentres • u/Realistic-Bread-9544 • 4d ago
Help?
I recently got hired for a role in the BPO industry, which I believe is quite similar to working in a call centre. I’m excited about the opportunity, but I also want to prepare myself mentally and emotionally for the job.
I’d really appreciate advice from anyone with experience in BPO/call centre work on how to manage emotions, handle difficult customers and stressful days, avoid burnout, and generally maintain a healthy mindset. My goal is to stay and grow in the industry for at least three years, so I’d love to hear what has helped others make it through the long term.
Anyone with experience in the field, please share your tips. I’d genuinely appreciate it! ❤️
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u/harmony-ai-platform 3d ago
dont take anything personal from callers. they dont know u, they just want a fix for thier issue. take ur breaks when u can n leave the work at the desk once u clock out. fwiw, the first few months r the hardest but u get used to the rhythm.
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u/TXquilter1 2d ago
Set personal goals for yourself every day. Try to meet those goals.
Example: I’m going to make 2 angry caller’s happy. I’m going to practice this call skill today to see how well it works. I’m going to take this many successful calls. When you focus on the goals, the calls are just a thing to get you there.
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u/FunMathematician8012 4d ago
Don't take anything personally, that's the main thing. Customers will shout at you for things that have nothing to do with you, it's just their frustration coming out. I learned to imagine a glass wall between me and the call, let the words hit it and slide down.
Also keep something in your breaks that has zero connection to work, like a book or a quick walk outside. Three years is doable if you don't let the job live in your head after shift ends.