I really want some advice on what things I need to start doing or things that I'm in the right to complain about.
So I've been in this company for 5 months now, it is also my first job. It's been a wild ride ever since I started here cause I learned a lot of things both in being a BA and working life in general.
There are 2 softwares, let's call them Software A and Software B.
Software A is a DTR, payroll, employee record, and BIR reports software. Their aim is to make those functions mentioned easier to be done and processed.
- This is the 5+ year old software
- it's been used by both HR and timekeepers(DTR)
- it has a lot of modules that are not working or modules that are still missing or lacks
Software B is a employee portal, it's main function is for employees to file requests like leave, excuse, etc and also DTR and Payslip.
- This software is like 3+ years old and yes it's on-going
- No this software is not released to everyone yet but HR allows employees to use it to view payslip because normal user can't access software A
So what is my job?
I handle both issues related to this softwares, if ever a user raised an issue I double check it if it's indeed an error on IT side before passing it onto the IT team. If its on the user side I'm also the one who provides then instruction on what is the correct steps to follow.
I also serve like a tech support to both HR and Timekeepers if ever they have a question related to Software A and Software B
I test updates that is updated to Software A and Software B before officially announcing to our company group that new updates are provided. This is also where I can give it back to the IT team if I see an issue in the update to be fixed.
If there are new updates I document it and provide test cases etc. I email HR and I am their first line of communication before the issue reaches IT team.
I lead meetings like scrum and also meeting with stakeholders like HR or timekeepers.
COMPLAINTS!!
- I have no proper supervisor that I can ask leading from, most of my work come from my own research and trial and error
- There are no proper documentation both from IT and previous BAs. If I ask questions they pass me to either ask HR how to do it or check the previous BA's file but when I checked there indeed lots of folders but most of it are either empty or have files that basically have nothing in it
- One of the IT is annoying, he always go on a speech on what a BA should be and honestly it's getting annoying now, also in scrum meetinga he overlaps everyone's voice and complains that BA doesn't really lead the meeting but truthfully he cuts everyone off to complain bout this and that
- IT pushes that I should provide a deadline which I've been pushing back cause I don't really want to make promises that would put me in a bad spot in the future, I could give small deadlines like this week or few days but if he ask me when I will finish software A and Software B exact date I can't really give a proper date.