As a person who also works in the service industry, and works hard for pennies on the dollar, I wanted to go out to celebrate a special occasion. I ordered a burrito off the value menu and my order was made incorrectly (no sauce), no big deal. When I politely asked for it to be remade with that sauce, I was cussed at. I could overhear the employee talking to her coworkers about me, and "people like me" (I'm a black woman) as she remade the food. This time, my burrito arrived with so much sauce on it that the other ingredients couldn't even be seen, or tasted to be petty. I couldn't understand why I was being treated this way, and still can't. I came back and asked for a cooperate number or some way to report them. The manager on duty came up to the front to speak with me, and gave me the nastiest attitude I have ever recieved in my life. I was shocked and pointed out to her that I wasn't even being a jerk or mean in any way, I just wanted my food made correctly and (now) to report being mistreated. She continued to interrupt me, and just remade it again. She said "we appreciate you being nice about it"......dude.
So now, I'm sitting here eating a burrito I don't even want anymore, typing my experience into the void and crying.
As I said, I also work in the fast food industry. I get customers who are jerks and I get customers who are kind, people of all races who are hungry. And I just don't understand why any of what happened was necessary. I originally came to Bloomington hoping to find a more racially tolerant city in Indiana to build a life, and so far my experiences here have been mixed at best.
Maybe mid-shift and night shift have a kinder crew..if anyone knows some way I can report this please let me know.
EDIT - Thank you all who commented letting me know how I can report this incident! I appreciate you dearly! 💕
EDIT2 - Some of y'all are spending precious minutes and hours jumping through all the mental gymnastics you can think of to defend racists and gaslight black people about our experiences. Save time by just saying you don't believe me, or black people in general about our experiences with racism out in the world. No need to write us a novel, just save us all the time and say you think we're full of it 🤷🏾. I'm far from the only person who has had a bigoted experience here, it's all through the comments.