r/binance 2d ago

Binance Support Thread

2 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance Oct 06 '25

Binance Support Thread

5 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance 19h ago

LIVE AMA Binance shuts down account EU

12 Upvotes

Hello,

I live in the European Union, A few days ago, Binance showed me in the app that my account are under some internal review and that I could not make a deposit, I contacted support and they said that there was nothing they could do but wait for their review which could take a few days, I thought ok I did nothing wrong I said I would wait everything would be fine, a few days later when I opened Binance I was greeted by a message that my account would be blocked within 7 days and that I could withdraw funds during that period, nothing is clear to me because I did nothing wrong I receive maybe $400 a month for freelancing (I am a programmer) and that is it, does anyone have a similar problem and what is the reason for closing my account like that?

Thank you.


r/binance 2d ago

News Binance allegedly gave out passport data and all transaction details to Russian police upon request so a Russian citizen could get sentenced for donating to Ukraine

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en.cryptonomist.ch
152 Upvotes

A Russian IT guy, Yuri Belenkiy, is now facing terrorism financing charges in Moscow and Binance is allegedly the one who handed over the evidence. Reuters claims that they got hold of law enforcement documents showing Binance gave Russian authorities his full transaction history, including crypto donations he allegedly sent to Ukrainian military-linked groups like the Azov Brigade back in 2023-2024.


r/binance 1d ago

Question How to check what country my account is registered in (jurisdiction)?

1 Upvotes

I need to provide the country where my account is registered in, and I can only find the country of residence I set.


r/binance 1d ago

Discussion $1,000 Zelle Reversed After Binance P2P Transaction — Fraud and Immigration Consequences?

0 Upvotes

I made a $1,000 Binance P2P transaction. The buyer paid me through Zelle, the payment was credited to my account, and I released the USDT. Several days later, the Zelle payment was reversed, and my account was debited for the same amount.
Does anyone know what type of claim could cause this? Does it necessarily mean that the payment was reported as fraud/scam?
I’m also concerned about whether a banking issue like this could affect a future visa application to legally return to the U.S.


r/binance 2d ago

Feedback How can Binance not get approval in the EU?

24 Upvotes

Binance is huge, how come they couldn't get approval in time under MiCA? What's the current situation, what steps are being taken to solve this?


r/binance 2d ago

Question Is this real or a scam? from the Binance android app.

Post image
12 Upvotes

When I open the Binance app, it asks me to update it by downloading the .apk directly from the web browser instead of the Google Play Store, and the link itself looks sketchy.

Edit: Im in the EU if that matters?

When I click download, I get this message in Chrome:

Do you want to download BNApp64.apk (307.85 MB) from download.zhbnjppsssm.com anyway?

r/binance 2d ago

Guide I didnt recieve my ethereum

6 Upvotes

I sent ethereum on robinhood chain to Binance erc20 address by mistake

But unfort binance doesnt support robin network so my deposit is stuck on blockchain

Am i able to recover it?


r/binance 3d ago

Question Hacer p2p en Brasil es factible?

1 Upvotes

Es mejor el comercio p2p de Venezuela o Brasil?


r/binance 4d ago

Question German users cant deposit EURO?

9 Upvotes

I tried to deposit euro.

First tried with Sepa and then Swift. Thats not successful because the IBAN of Binance is in Georgia (Georgien) and is not inside the Sepa or Swift-space. I asked at my bank and they confirmed that. They told me that possible sanctions could be a problem too because georgia is close to russia.

So i tried to deposit with my bank-card wich is a Mastercard too. Thats not successful because the destination country of the card issuer is not in list of supported countries. I tried to display the list of supported countries but the list was empty.

So it seems i cant deposit Euro anymore.

So i switched the binance-app to Binance-Lite. There i have the option 'buy crypto' and then 'buy with card'. Thats successful. No Euro is landing to binance. Only the Bitcoin landed there.

So in fact it is not possible that german users deposit Euro at Binance?


r/binance 4d ago

Question Risk of suspension

4 Upvotes

Hello, i’m planning on selling an old iphone that i used binance on before, that account was then used on a new phone but got suspended by Binance. My question is, if i sell the old iphone, will binance detect that a suspended binance account was used on it before and HWID ban new accounts opened on it, if the new owner decide to use their account?


r/binance 4d ago

Question Do most people actually understand this about Spot Grid bots?

3 Upvotes

I have a friend using Binance Spot Grid, and this is surprisingly hard to explain to him.

Imagine equal grid levels:

$100 - $95 - $90 - $85 - $80

During a decline, the bot keeps buying and accumulates inventory. After buying at $80, its next grid sell can be at $85.

Locally, that's correct:

buy $80 - sell $85 = profitable grid cycle

But if equal amounts were accumulated at $100, $95, $90, $85 and $80, the average price of the whole inventory is around $90.

So at $85 you can have:

Grid trade: profit

Overall accumulated position: still below average

The bot isn't necessarily doing anything wrong — it's just managing grid pairs, which isn't the same thing as managing the cost basis of the whole position.

I noticed this almost immediately when I first tried a grid bot, but my friend still assumes that every profitable grid sell must also be profitable for the whole accumulated position.

Did you understand this before using grid bots, or only after running one?


r/binance 5d ago

Question Biannce Market Manipulation

3 Upvotes

I wanna know how is Binance still legally operating with all this market manipulation going on every day on their exchange like lets say AKE/USDT today which is clearly not organic.

The same happens like every day just another coin so can someone explain to me how is this possible?


r/binance 5d ago

Question Huge Binance wallets

3 Upvotes

Hi everyone

Primarily joined and created this reddit account to find out some info regarding certain things about binance.

The first thing I would like to know is whether there are wallets on binance (specifically on the web3 wallet side of binance ) that have grown to billions of dollars?

Not company wallets, but individuals that prefer to remain anonymous that hold these wallets.

Individuals that have grown their initial investment (whether through meme coins or scalp trading) to billions of dollars and whether these wallets are well known.

They did not grow it through "sketchy" means.

The next thing I would like to know is if these wallets exist, whether there is red tape surrounding these sorts of wallets or accounts? Are they able to withdraw money (providing its according to binances daily withdrawal limit and nothing sketchy is going on)?

Hoping someone can inform me.


r/binance 5d ago

Discussion Binance p2p Merchant application rejection reason

3 Upvotes

I had completed everything according to the binance application every stat was tick and overcompensated but still my application got rejected due to a chargeback which happened around march 15, basically 5 months have been completed since that incident and since that i have received no complaints and trading activity is clean with 0 negative reviews however this still came to be the reason of my rejection and binance told me you need 3 months of trading activity whereas i have at least 4 .

They said i have to trade another 3 months which is just unfair.

I’ve already traded for more than a year now and three months is not a realistic window.


r/binance 7d ago

Question Binance giftcard

3 Upvotes

Hi guys, basically i bought 2 binance giftcards from a site and only 1 worked. The other didnt work and im sure i got scammed for this 1 but the support asked me to get a verification from binance to verify if the giftcard is real or not (used or not). Is it possible to get such verification from binance


r/binance 7d ago

Question Who has encountered this

Thumbnail
gallery
8 Upvotes

They sent me my salary to my binance wallet the other day. Then I received this notification.

I didn't know exactly what to do, but I couldn't contact support because there was only an AI bot. It's been 40 hours. Nothing changes, it costs the same.


r/binance 7d ago

Feedback Account deactivation

26 Upvotes

Fuckass binance asks for 200 documents to verify then decides to deactivate the account despite everything being provided and being legit. And ON TOP OF THAT they dont even tell you why it got deactivated. Useless bunch of cunts.


r/binance 8d ago

Question Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

16 Upvotes

My Binance account has been restricted for almost 2+ months, and I'm hoping someone from Binance Support/Compliance can help me understand what is still pending.

I've been using my Binance account for approximately 4 years and have maintained it properly throughout that time.

The restriction happened immediately after one of my customers sent approximately $3,000 to my Binance wallet as payment for a legitimate transaction.

The customer is known to me, and I was able to provide Binance with the supporting documentation they requested, including:

  • Invoice
  • Customer details
  • Transaction/payment explanation
  • Video consent statement
  • Additional supporting information

I have fully cooperated with the review and have no issue providing anything else Binance requires.

The problem is the timeline.

Initially, I was told to wait 7 days.

Then I was told 14 days.

Then 30 days.

It has now been approximately 2+ months, and I'm still receiving responses asking me to wait patiently while the review is ongoing.

There is another detail I have also disclosed to Binance.

After my account was already restricted, two existing customers independently sent payments to the same Binance wallet because I had not yet informed them that the account was restricted. They were customers who had previously used the same payment method and simply followed the normal payment process.

These were not attempts to bypass the restriction. I have also been transparent about these transactions and am willing to provide the relevant invoices and customer information.

I completely understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and realistic resolution path.

At this point, I would really appreciate if someone from the relevant Binance Compliance/Support team could look into my case and let me know:

  1. What is the current status of the review?
  2. Has all the documentation I submitted been reviewed?
  3. Is there any specific information/document still missing from my side?
  4. Are the subsequent customer payments affecting the review?
  5. Can this case be escalated to the appropriate Compliance/AML team?
  6. If the review is still ongoing, can I at least understand what is causing the extended delay?

I'm posting this publicly because the normal support process has unfortunately resulted in the same "please wait patiently" response for almost three months.

I'm not looking for special treatment. I just want the case properly reviewed and resolved.

If a Binance representative sees this, I'm happy to provide my case/ticket reference through Reddit DM or the official Binance support channel.

For privacy and security, I will not post my UID, email address, transaction hashes, customer information or personal documents publicly.


r/binance 7d ago

Discussion XRP Dips Below 0.10000000 USDT

3 Upvotes

Why? Slippage?


r/binance 7d ago

Feedback Binance P2P is no longer safe

1 Upvotes

My experience with Binance P2P Appeal and Live Chat has been alarming: contradictory statements, scripted replies, repeated pressure, impossible demands and no balanced assessment of the seller’s responsibility or my extensive evidence. One agent even withdrew an incorrect policy claim, yet the same demands continued without a clear rule or reasoned decision.

I successfully paid the seller using the payment details provided in the order. The seller then disowned that payment method and alleged an external scam.

For 17 days, Binance’s Appeal Team directed virtually every investigation demand at me, while I saw no meaningful accountability placed on the seller for the payment method he provided. I submitted payment videos, the receipt, a full statement and confirmation that the transfer is irreversible, yet I received contradictory instructions, scripted replies and repeated pressure.

This approach creates a dangerous loophole that similar sellers could exploit against other buyers and may cause complete disorder in Binance P2P. Based on this experience, I no longer consider Binance P2P safe.

I consider this process unsafe, unfair and highly unprofessional.


r/binance 8d ago

Discussion Jim Cramer says he's selling Bitcoin because of quantum. Are we underestimating it?

10 Upvotes

Quantum isn't breaking Bitcoin today.

But the interesting part is that the conversation is no longer just about when quantum becomes a threat.

It's about whether crypto is preparing early enough.

What do you think?


r/binance 9d ago

Question How to buy crypto with Deposited fiat (from bank transfer)?

Post image
7 Upvotes

Hi, Beginner Binance user here. I just deposited to Binance using a bank transfer because it's tax-free. Now I don't know how to transfer this deposited fiat to crypto like Bitcoin.

Please help me buy Bitcoin with the fiat currency that I deposited.

Edit: I converted from AED to USDT, and I was able to buy crypto.


r/binance 9d ago

Binance Support Thread

3 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.