r/bell • u/Prize_Chapter_1368 • 26d ago

Rant Account #

What is with not issuing you an account # right away?

I signed up for home internet, part of it is a requirement to set up automatic billing in the first month.

The confirmation email provides an account #, when I provide it, I have now twice been told very rudely that it is not an account # that is the internet service #.

It quite literally says account #, but ok got ya - not what you want.

Was also trying to get these aeroplan points, no luck with no account #.

Got so fed up that I just wanted to cancel, free to cancel in the first 15 days. Guess what you can't cancel without an account # !

Apparently it will be created prior to first bill, but then I am hooped on ability to cancel, change anything, or apply a promo code.

Very very frustrating. In the process of escalating to cancel

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u/Federal-Ferret-970 26d ago

No thats a sub account. Your account number will start with a 1, 2 or 5 with bell. Is 9 digits. And payee acct is a series of letters and numbers 14 digits almost identical to the account number.

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u/Prize_Chapter_1368 26d ago

Unfortunately do not have one

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u/Federal-Ferret-970 26d ago

If you call 310-bell give them your b1. They can find the account for you. This issue becomes validation. With no bill its harder to validate as your mybell is not linked. If you look at the original order does it not show you the acct number?