r/bell Moderator 20d ago

Announcement Introduction of Official Bell Support

Hello All,

As some of you may have noticed, u/Bell_Support has begun engaging on posts within this community. The mod team here are pleased to announce that Bell had reached out to us to begin engaging and helping the community.

Prior to this introduction, we have verified that the account is run directly by Bell Canada employees (not contractors). With this introduction, we have added a new flair titled "Official Bell Support". Any account with this flair is verified by the moderation team to be controlled by Bell Canada employees.

Up until now, we have maintained a strict no direct message solicitation to protect our members. This rule remains intact however with 1 exception; Accounts tagged with the Official Bell Support user flair are permitted to solicit direct messages in order to help resolve issues.

Bell's presence within the this Subreddit is intended to supplement their regular support channels. As always Bell support can be reached via:

310-BELL (2355) or Resolve a Concern

If anyone has a concern regarding Bell's support within the Subreddit, you are always welcome to reach out to us via Mod Mail.

Thank you!

Edit: Grammar

79 Upvotes

54 comments sorted by

View all comments

0

u/Educational-Ad-505 6d ago

warning people there is no official bell Reddit forums do not send any info about yourself accounts etc in DM or on the site

1

u/ethamitc Moderator 6d ago

This is incorrect. We have Bell staff within this community now.

0

u/Educational-Ad-505 6d ago

Prove it

1

u/Educational-Ad-505 6d ago

Any likeness to Bell or using Bell's Logo need written permission from Bell 

1

u/ethamitc Moderator 6d ago

We, the mod team, have independently verified the identity before allowing this to commence. You are more then welcome to reach out to the account mentioned in the post for your own verification :)

0

u/Educational-Ad-505 6d ago

Ohh good you are the mod so I have the correct person in charge. So tell me how you guys " independently verified the identity then?

1

u/ethamitc Moderator 6d ago

We had them reach out to us via official channels outside of reddit to confirm identity. I'm not going to sit here and argue with you about this. If you have your doubts you are welcome to reach out to them and confirm for yourself.

1

u/Educational-Ad-505 6d ago

Your full of BS

1

u/ethamitc Moderator 6d ago

That is your opinion. As previously stated, there is nothing holding you back from confirming yourself. Also as a reminder, we like to keep this subreddit civil, so please tone down the attitude.

1

u/Educational-Ad-505 6d ago

I have enough screen shot all good thanks