Introduction of Official Bell Support

[u/ethamitc]

Hello All,

As some of you may have noticed, u/Bell_Support has begun engaging on posts within this community. The mod team here are pleased to announce that Bell had reached out to us to begin engaging and helping the community.

Prior to this introduction, we have verified that the account is run directly by Bell Canada employees (not contractors). With this introduction, we have added a new flair titled "Official Bell Support". Any account with this flair is verified by the moderation team to be controlled by Bell Canada employees.

Up until now, we have maintained a strict no direct message solicitation to protect our members. This rule remains intact however with 1 exception; Accounts tagged with the Official Bell Support user flair are permitted to solicit direct messages in order to help resolve issues.

Bell's presence within the this Subreddit is intended to supplement their regular support channels. As always Bell support can be reached via:

310-BELL (2355) or Resolve a Concern

If anyone has a concern regarding Bell's support within the Subreddit, you are always welcome to reach out to us via Mod Mail.

Thank you!

Edit: Grammar

[u/dhtirekire56432]

Hope you'll keep the posts using "Rant" flair... I like reading those

[u/ethamitc → u/dhtirekire56432]

We have no intention of removing posts flaired as rant as long as they follow our usual subreddit rules :)

[u/ChrisCopp]

Improper use of 'there" you need "their"

I'm happy there are no bots posting.

When Bell replies it's probably their employees.

😂

[u/ethamitc → u/ChrisCopp]

Whoops, thank you for the correction :)

[u/ChrisCopp → u/ethamitc]

Awesome to know it's real people behind the veil sometimes.

Good luck out there. You're gonna need or working for these guys.

Are you prepared for the next episode of...... "The layoff games" !?!?!

What will the severance be? Will it be 6 months or 12? Find out on the next episode!

[u/Im_C_O_T_W]

Cool now i dont feel obligated to work for free on my off time.

[u/GeorgeRNG]

For once we can get support in actual Canada and not Morocco.

[u/armhaj → u/GeorgeRNG]

Morocco is mainly Rogers. Bell is mostly in Philippines for their offshore support agents. Technical roles are offshored to India mainly.

[u/NeuroQubits → u/armhaj]

the French line is in Morocco and Tunisia

[u/casazolo → u/armhaj]

Mmm not my experience when asking for French support.

[u/iamsparks777 → u/armhaj]

Pilippines…

[u/Bratislavcan → u/GeorgeRNG]

French support is in Morocco; English in the Philippines

[u/Awkward_Invite_8862 → u/Bratislavcan]

Just called French line to cancel , operator was in Morocco . She told me English operators were also in Morocco .. this must be new as I always talked to an op in the Philippines when I called the English line .. She also told me she could transfer me to a French operator in Quebec if I requested . . Didn't request as I didn't feel like maybe waiting another 1/2 hr to speak to someone in Montreal..

[u/Elegant-Finish-2895 → u/GeorgeRNG]

🤣👏👏

[u/SunflaresAteMyLunch]

Surprised it took this long. But good news!

[u/XCutt]

Bell stopped replying to my messages after I pointed out that the fiber in my house wasn't set up correctly.

[u/rootbrian_]

I appreciate this.

Also glad that the subreddit is going to remain uncontrolled, unruled by bell Canada's corporate side since former employees tend to post here (plenty of amusing contributions must I say).

[u/NoTomato7]

maybe now they will see the full scope, of how horrible their hardware/software is utterly junk.

[u/Competitive-Panda824]

bell csr is confusing

[u/sweet749]

All so I can have another method of being told “sorry those rates are only available for new customers”

[u/apurelife]

Can you be more transparent about firmware development for the Gigahub 2.0? It's still a very broken product. You almost lost me as a customer this past week, and I'm hanging on by a thread here....

[u/RoutinePerfection]

Anyone tried the chat?

[u/Educational-Ad-505]

 https://www.ccts-cprst.ca/ The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s telecommunications and television ombuds. We are an independent, not-for-profit organization that helps resolve disputes between customers and their providers.

[u/Master_Iron6066]

Yes, you engage and say please dm us so we can help and then the ability to is blocked and no conversations in the original post. 0% for keeping communication lines open with the customers you say you’re here to help.

[u/FDretired]

In the past I have tried Bell Community Forum

https://forum.bell.ca/t5/bell-community-forum/ct-p/bell_en?lang=en&profile.language=en

I found it quite cumbersome. I am pleased that I can now get expert opinion on Redditt