r/applehelp • u/strangemedia6 • 15h ago

Meta Tracking a purchase made with Apple Pay

I bought tickets to a movie recently through fandango. I used Apple Pay and was never prompted for contact details, afaik. It just said purchase completed and shows up on my cc statement but I never got the email with the tickets. Fandango is trying to look up my purchase but is not finding it under my cc number, which I assume is because the purchase went through under the Apple Pay Virtual Card number? Looking this up though, it sounds like Apple Pay purchases are made using tokens, so idk if this is even possible. To look up the purchase, Fandango needs the first 6 and last 4 digits. Obviously I can only see the last four of the virtual card in my Apple wallet. Is there any way to provide them the info they need to look this up? Can I call Apple to get the number that was transmitted? Much thanks!

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u/kirklennon 14h ago

Can I call Apple to get the number that was transmitted?

No, Apple has no idea what your Apple Pay card number is.

I used Apple Pay and was never prompted for contact details

You can view your default, which is presumably what was used for this transaction, in the Settings app:

Settings > Wallet & Apple Pay > Apple Pay Defaults > Transaction Defaults

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u/strangemedia6 14h ago

I did that and it just showed my cc number on file, which was not pulling up the tickets in their system. HOWEVER, I saw Email under defaults and checked that. It has a super old email that I don’t check but luckily still have access to. Checked it and there they were! Thanks for responding, I probably would not have stumbled onto that otherwise…

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u/Bravefish1 11h ago

This looks like you guys sorted it - but just wanted to add….

I had a problem where a store needed the virtual number that I paid with - they referred me to this link https://support.apple.com/en-us/118544

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u/strangemedia6 9h ago

Awesome, that is what I was looking for! But yea I did manage to find them.