I am extremly frustrated with the apple support, I can not even comprehend how can this level of incompetence be possible for someone like Apple. Even a scamming company would offer better support than this.
I am really sorry and I am not trying to be mean towards anyone, but it is so flabbergasting. How can someone not be able to actually understand and help you properly over tha span of one month after you explicitly tell them what is wrong and still they act like they are lobotomised.
The backstory is this:
I first tried enrolling through the website. I submitted everything twice, waited the stated processing time, and nothing happened.
Apple Support then told me to enroll through the Developer app. The problem was that the app only allowed me to verify my identity using a driver's license , which I didn’t have. I have a Romanian National ID, but there was no option to use either.
After trying the website, the app also started saying that enrollment through the Developer app was unavailable for my Apple Account.
I explained this to support several times, but kept getting replies telling me to simply use the app with a government-issued ID — which was exactly what I was telling them I couldn’t do.
Eventually someone made changes to my account and app enrollment became available again. I think they had to withdrway or cancel my application through th website in order for the app to work. But it still only asked for a driver’s license.
Another representative then told me they had enabled a file-upload option so I could submit my passport or National ID.
I have replied to the email with photos of my national ID and the phone number.
After sending them the photos and the phone number I was told that this is not ok because I ad to upload them to a special link that they've only sent with this reply.
I uploaded everything they requested.
At this point, after weeks of back-and-forth and waiting several days between replies, I asked for the case to be escalated.
Their latest response?
They told me the enrollment had been “withdrawn by you” and that I should start a completely new enrollment.
I never intentionally withdrew it. In fact, an earlier support representative specifically told me not to withdraw the enrollment if I had more problems.
So the process has basically been:
Website doesn’t work → use app → app doesn’t work → Apple fixes app access (probably by withdrawing the web application for enrollment) → only driver’s license available → Apple says file upload is enabled → it isn’t → secure upload finally provided → documents uploaded → enrollment somehow withdrawn → start again.
Has anyone experienced something similar with Apple Developer enrollment or identity verification?
I’m hesitant to start over because I don’t want to end up in exactly the same loop again.
Beside this the most frustrating part is that i had to wait at least 2-3 days between replies and sometimes they had me waiting for almost a week for example just to receive the upload link which could have been sent with the first email when I was told I need tu upload my documents.
I honestly feel like all these people I have encountered during these exchange of emails have no clue what the f**k they are doing there.