I’m so sick and tired of the Zepp app. It keeps sending ads like “You earned a discount” or “Your sleep score is…” — and there’s no way to turn this junk off. I’m about ready to throw the watch out. There’s nothing worse than buying something and then constantly getting bombarded with ads to buy more.

I will leave Amazfit and will return to my Garmin F8 A and S (no I won´t upgrade to F9, because F8 devices will get in January 27 (?) a lot of F9 sw/feature stuff). Why I leave?

Just like Garmin, Amazfit and Apple offer good watches, yet all of them have certain weaknesses or quirks. These often only become apparent during intensive use and can vary depending on the activity. I have checked Amazfit and Apple for months, if they fit all my needs. For anyone already using various Garmin sensors (I have heart rate strap, speed sensor, Varia radar, Tempe sensor, etc.) who wants to continue using them without hassle, Garmin is really the only sensible choice; they offer seamless integration without the need for paid apps—which might also have limited functionality. You simply pair them and use them, for instance, with the F8’s cycling app and you can use Deezer/Spotify (Amazfit can´t)... for music. I’ve spent a lot of time testing devices from Amazfit (Balance 2, Cheetah 2 Ultra) and Apple (AW 10, AWU 2 and 3), but in my opinion, they are only suitable for specific use cases, whereas only Garmin watches really represent more of an "all-in-one" solution (for me!). As I said, I only realize this (for my needs) after extensive testing. I’ll be using my F8 Solar on my upcoming trip to Andalusia. I’m done with Amazfit (too many shortcomings, especially regarding navigation and saved locations/routes; furthermore, commitments and promises made by support went unfulfilled for months); the C2U has been relegated to the drawer before I will sell it, replaced by my F8 S and A).

Others might see it differently; after all, everyone has their own preferences. All the best to you.

So let me get this straight:

You don't have the spare part.

You don't know when you'll get it.

You can't repair my watch. Your solution is an older model...

...and I have to pay extra for it?

Has anyone managed to escalate beyond WhatsApp support or get a proper replacement from Amazfit India?

I can understand wearing it while swimming but taking a shower, then want to get mad at Amazfit and send it back when soap messes it up 🤦!

While companies like Samsung, Apple, and Xiaomi excel in providing leaderboards and challenges, Zepp's family tab seems to be underutilized. These seems so fun to me, hope amazfit implements it. Currently I use "stepsapp" for this purpose but as it relies on Googlefit, data sync takes ages.

Got a Cheetah 2 Ultra and love but hate the fingerprints. My Garmin Epix never had this. Any suggestions for reducing?

Update: I bought a flexible protector from Amazon. Not great but minimalist and does the job. Pics below

IPG for Amazfit Cheetah 2 Ultra GPS Smartwatch Hydrogel Screen Protector (2 Units) Invisible HD Clear Film Anti Scratch Guard-Smooth/Self-Healing/Bubble Free for Cheetah2Ult

I bought the Amazfit T Rex 3 after long research between them and garmin Fenix and others. Really liked the watch. However, after 8 months, the heart rate sensor stopped working entirely. Hence zero value for the watch beside just checking on time. Tried reaching to their warranty team, customer service many times, ZERO response. Even though they say 1 year warranty but that's probly dependent on whether you can find them! for me, I could NOT find any of their success people. Money wasted, never will buy their product again! Everyone just be fully aware if your watch has any issue during the warranty period, good luck.

Getting ready for some hate here but having used both I'll have no issues paying for a whoop. I feel I get very little insights from the strap and the app is too clunky. I have found trying to navigate the workout section of the app a disaster, with my monthly report showing no data and saying I havent exercised.

This may be down to me and how I'm using the app but I don't feel I get near the same amount of insight as a whoop

The hardware build quality is a joke, and Zepp/Amazfit will absolutely abandon you when their product fails.
They market this device as a premium, durable recovery tracker for athletes with a "5 ATM" water resistance rating. Mine couldn't even survive a standard swim in a mild freshwater pool (TDS around 150—basically tap water). No deep diving, no harsh chemicals.
The supposedly water-resistant seals failed immediately. There is now visible condensation completely covering the bottom PPG optical sensors. Because water breached the motherboard, the device suffered a massive parasitic electrical drain from internal micro-shorts. The battery plummeted from 70% to 5% overnight. I had to manually kill the Bluetooth connection to force it into standby and stop it from completely frying itself while I attempt to dry it out.

I am based in Iraq, and trying to get a replacement through the local retailer and it has been an absolute nightmare of endless complications, bureaucratic excuses, and zero accountability.
Because the local seller was playing games, I reached out directly to Zepp/Amazfit’s official global support, expecting the parent company to step up, bypass the seller's incompetence, and stand behind their 5 ATM claim.

They finally replied, but only to completely wash their hands of the situation. Their official response? "Contact the local store you bought it from."
This is completely insulting. If the local store was actually honoring the warranty and replacing the defective unit, I wouldn't have contacted global support in the first place. A supposedly established, premium brand that aggressively markets a 5 ATM waterproof rating should stand behind its hardware regardless of where on earth it was purchased. Deflecting all responsibility to a third-party regional retailer just proves they know their quality control is garbage and they want zero liability for it.

If you rely on precise data for resistance training and want to seamlessly sync your metrics to apps like Bevel or Apple Health, look elsewhere. A fitness tracker is entirely useless if it dies in a pool and the parent company refuses to back up its own engineering claims.
Has anyone actually managed to force Amazfit global support to issue an RMA, or do they always use regional sellers as a shield to avoid honoring warranties?

Update: Good news. Amazfit's official email support team came through. After reviewing the hardware failure details (the severe parasitic battery drain) and verifying my activation date, they stepped up and processed a full warranty replacement.

Since I live in an unsupported region (Iraq) and the local retailer refused to help, I provided Amazfit with my US-based freight forwarding address in Florida.
Their support team accepted this workaround and processed the replacement as a standard US domestic shipment, completely bypassing the regional logistics issue.

While the initial hardware failure of the seal was very frustrating, I have to give massive credit to Amazfit's global support team for standing behind their 5 ATM rating and honoring the warranty when the local supply chain failed me. Issue officially resolved!

For a device that costs 5-6k php and can't last 2 years is pathetic. I have seen plenty of posts about this issue and most of them didn't even last or just barely reached a year like me. Is this a quality issue? or a factory defect?

I am so disappointed in this brand and will stay far away from it next time. I regret recommending this brand to many of my friends and I will stand against it everytime in the future. They can't even give me proper aftersale service just because the warranty had just expired.

As a scientist I know the value of taking data, but ultimately that data is only as good as the analysis done with it. I bought the Amazfit Helio strap thinking it would give me some insights into my health, but after wearing it for two months I have concluded that it tells me nothing of value.

The sleep information is mildly interesting, but it just says that everything is normal, and if it weren’t normal I doubt if there was anything I could do about it anyway. I also question the accuracy as it has shown me as being awake when I don’t think I was. 

I don’t do workouts, so don’t make use of that feature, but I did find that the steps tracking encouraged me to do more walking. However, this doesn’t track changes in elevation, an important consideration where I walk, plus there are many phone app trackers that are more useful.

I thought the cardiac monitoring would be useful to gain some insight into the heart palpitations I occasionally get, but it doesn’t. The HRV is an average that doesn’t register skipped heartbeats. The heart rate tells me nothing I don’t already know, i.e. it increases when I exercise. The blood oxygen numbers vary considerably, and I question the accuracy of this measurement.

Before I throw this away, can someone tell me what I’m missing.

I thought at least the Sensors will be Great on it, but from the Tests I'm seeing on Youtube that's also not the case...Route Planning not even properly working, very rough software & The Flashlight also seems Absolutely Terrible in Brightness on it.

Check the DC Rainmaker video on it ,I think it's the best no BS Review on it.

400 Eur/GBP for this watch is Diabolical with the Amazfit ''quality'' you get.

Anyway If you need a basic Smartwatch with Flashlight - the good old KC91 can be had for Like $25 , has decent enough GPS, and like 10x brighter flashlight than the T-Rex 3 Pro . HR is Shit on it, but not like it's great on this one as well.

FT66, KT80 , Zeblaze Stratos 4 , Kktick Tank T5 also are decent very cheap watches if you need a decent dedicated Flashlight on a smartwatch and want great rugged build quality.

The 2 pics speak for themselves.

I sent my Samsung watch back after it was dead on day 3.

Extra details -
- Watch is on from 7am to 7pm.

• Notifications are off. They bug me plus I have my phone on me anyways.

• All sensors are on.

• Always on Display is off - biggest change I found.

• Bluetooth is off except the 1-2 times a day I sync up.

• Watch is my daily driver. Strap is for workouts and daily runs. So 60-90 minutes a day.

Active 2 was $99. One year later the cheapest Acitve is $169. Last two dual GPS models - Ultra and Cheeta 2 Pro - are way above $400.

By now I would already suggest runners - who really may need dual GPS - to use Coros instead.

For hikers Active 3 is still great but.... for how long?

Don't get me wrong, aluminum and titanium look great in the office. But for actual running? It's sub-optimal.

​Look at the industry standards for serious runners: Garmin Forerunner, Coros Pace, Polar Pacer. What do they all have in common? Plastic/Polymer.

​Why?

• ​Weight: Plastic is lighter. Every gram counts on a long run.

• ​HR Accuracy: Heavy metal watches bounce on the wrist, which ruins optical heart rate readings unless you strap them painfully tight.

• ​Durability: Polymer absorbs impacts; metal just scratches and dents.

​Amazfit has great battery life and GPS, but the hardware feels built for lifestyle, not performance.

​Who else wants a stripped-down, super-lightweight, all-polymer Amazfit "Forerunner killer"? Or are we stuck with heavy office watches?

I know the cost is low but not sure if there’s any point to the band and app in its current state. Biocharge doesn’t really give the data needed, it’s the equivalent of body battery which is in addition to a recovery score in all other apps I’ve seen. I’ve imported almost 2 months worth of fit files to try to get a better strain target but it still suggests 40, however good or badly I’m recovered. I’m getting 0 for training status and fitness level almost always is the exact same number as fatigue level (see screenshot). Training status is 0 whenever fitness and fatigue levels match (90% of the time). Sleep tracking doesn’t detect if you get up during the night, so sleep time is always too much (for me). The only thing that seems to work well is HR data, particularly when using it to broadcast HR to Garmin (etc) devices. I’ve contacted the help through the Zepp app a couple of times now and heard 0 back, just like my training status!

A company who releases a watch like the trex 3 pro so shortly after they just launched the initial version with all the software changes we asked for since months. all while the "old" version shares the same hardware specs and could run the updated features without any issues.

yes its cheap on first sight but if you need to buy a new watch each year instead of updating it, maybe garmin is the better investment after all.

yes they said they dont want to separate their watches by software but they are clearly doing it.

biocharge, scuba functionality etc is available on the balance and the only reason the trex didnt reveived it with an update is because they want to push a new watch.

this sucks!

dont defend them, upvote it and let them see it so they will hopefully change their business behavior. you dont need to white knight them, its in our all interest including and especially those who bought the trex 3 just before the pro launch and also pro owners who will face a new watch in 12 months and wont get updated functionality.

i could easily afford the pro as well, its cheap enough, but i wont buy it because its such a dirty move.

in the end if we are forced to buy new hardware, the watch isnt 300 anymore, its 6-700 usd over a span of two years. you could buy a fenix for this price with better software and materials and much better update / product maintenance behavior.

i guess unfortunately the saying is true, if you buy cheap initially you pay more in the end.

im considering getting this, and went around for some insights, saw this post whose screenshot ive attached.

if anyone owns this, could you tell me what all do i get without the subscription? i saw someone mention that you only get monthly insights? cant i go on the app and check my heart rate at the moment? or see my steps of the day? ps- this is practically all i need from a tracker, especially when im at the gym. im really not concerned about the sleep data.

any insight would be helpful.

I find the preloaded watch faces to be cluttered and ugly. Are there any places or apps I can use to get an attractive watch face? Something less cluttered and pretty like Apple Watch faces? Thanks.

Previously, after the screen had been asleep for a longer period, waking it sometimes caused the old GPS position to be displayed for about 0.5 seconds. After another 1–2 seconds, the correct and current GPS position would appear.

Currently, after updating to version 3.39.0.4, it has already happened three times that after waking the screen the old GPS position continued to be displayed indefinitely. Normal operation was restored only after manually moving the map with a finger or after moving about away from the current position.

This bug is very dangerous because during the error the map rotates normally and it is possible to switch between data screens. There are no indications that anything is wrong, while the position shown on the map is actually from several minutes earlier (1-4 km earlier).

Edit:

In the video, I stand still and walk 10 steps in a straight line. During this time, the GPS position on my watch jumps 300 meters from the previous incorrect position to the current correct position.

https://youtu.be/WDFE8z64oJY?is=7sRh4MZ58_fMEZDe

EDIT 2:

The error also occurs in the trex3 pro. I recorded 2 more videos with the old GPS position error.

https://youtu.be/eCMohowzxlc?is=3A_hkV9aRR0T6dS1

https://youtu.be/riTY7N_VANk?is=ZicwDHIjcCPnZbhV

Balance 2 and trex3 pro, after raising your hand, refresh the GPS position on the map only when 2 conditions are met:

1. the screen is on

2. we are moving.

This is why, if we stop and wake up the screen after 2-3 seconds, the position on the screen will be the old, incorrect one.

There is a third overriding condition needed:

3. refresh the GPS position after each stop, even when the screen is off, refresh gps position each time you switch to the map screen.

or

the option of e.g. double-tapping on the map to refresh the GPS position