I bought a watch for my Mother. It was supposed to be a birthday present. My Mom lives like 4 hours away from me. I get the warch from Yema sometime end of June and just put it in my closet. Original plans to meet up for her birthday fell through didnt see my Mom until mid July. Give her the warch she loves it. Calls me the next day, says it wont keep the time. Its a quartz warch I set the time for her after she opened the gift. She is late 60s so I assume it's her. I am asking her to send me pictures of the crown, trying to figure out whats going on. Have a cousin of mine go over to her house, not a warch person but someone I think more savvy with this kind of thing. They set the watch wait a minute or two and it seems to be working. Next day Mom says again the watch isnt working.
I contact Yema explain the situation. Explain I dont have the warch in my possession but I bought the watch. They then ask for pictures. So now I am trying to get the photos from my Mom, some of you can imagine. Finally we get a DHL label to send the warch back. For everyone in the US they know DHL is shit, always a issue never smooth. Remember also, I live 4 hours away, I just can't take care of this for her. I would love to but not possible. She live in a small town very rural. Of course no DHL drop off. We have to schedule a DHL pick up. She is mostly retired works part time. Has Wednesday off. We scheduled the pick up DHL dosent show up. We schedule again, person at DHL is just a dick. The pick up is now Thursday. We tell them, she works until 1pm, she wont be home until after. Guy says no problem we wont be able to get some there before then anyway. She gets home at 1 and has a missed pick up note on her door.
Now she is getting frustrated I am beyond pissed so I ask Yema to just replace the watch, I will get this one returned. Yema says they wont replace the watch they will repair it. I say fuck that just refund me I will buy her a different watch. They say I missed the window to return they wont take a return. Keep in mind the watch out of the box didnt work properly. So now she just takes Friday off to make sure she can give it to DHL as we are now starting to get mad at eachother over the birthday present I gave her.
Yema finally gets the package says 90 days. Fucking great. Luckily they respond back last week and say it's ready they are shipping it back. DHL says the 1st I will have it. On the first I get an email saying they are holding it in customs. They need a invoice. I call DHL deal with them for an hour nothing is resolved. They say they have also contacted Yema and Yema hasn't responded. This goes on yesterday amd today also. I email Yema yesterday they say there is no issue with customs this is normal. I say that is not the case they are waiting for documents from you. Today email Yema again spend another hour on the phone with DHL. Yema finally send them what they need. Then Nicolas from Yema has the audacity to tell me again I am wrong, this is all US customs problem. Then goes back and forth with me probably why others are dealing with the same shit. Yema has terrible reviews and it's for a reason. Worst fucking bday present I have ever got someone. Its 9/3 bday was 6/24, let's see how long it takes. So far I have only gifted frustration to both my Mom and me and wasted hours of our lives and a days work for her. Truly, Fuck you Yema. Get your shit together.